AfterShip Order Tracking

Still haven't been able to use this yet. At first the customer service was fast, but they just keep responding slower and slower. At first it was taking 3 days to hear back, now it's been almost a week and still haven't heard anything back. I've had to write follow up emails just to get a response, but this time I'm still waiting.

The audience is very prompt and cool. They care about their customers. They are open to other requests.

THIEFS! Beware they have plans called "FOREVER FREE 0$/Month". Lo and behold you get a charge on your credit card statement for $300 for excess shipments at $0.5/shipment. these guys are professional scammers.

The app could offer a little more branded experience, but it's good. For tracking orders its great. It really works well if you set it up properly. I like to put a track your order link on the order page, and in the emails it sends out. Which is totally possible with aftership.

Especially for dropshipping, this is great. If you physically mail out your own products like I do in a couple of my businesses, I prefer shipstation because it does all of the extra shipping stuff that we require. But for my dropshipping sites, I just use aftership and its great.

worst customer support ever i repeat worst customer support. i've been contacting them for week and nobody is responding.

After ship helps me eliminate most of the enquiry and most time consuming question, where is my shipment went? By using aftership the customer can check using the track button provided by after ship to trace the shipment and I highly recommend it

The concept is good but it falls over in execution. Firstly, I could never get to the bottom of why AfterShip will not synchronise all orders which is the bread and butter, so customers are missing from the tracking notifications. The response from support is that I need to speak to the carrier, but that doesn't explain to me why AfterShip can not at least acknowledge the order in "shipments" nor why if the order is manually added the tracking seems to work fine. This leads to the second point, like many other comments, there's an issue with customer service. There's no chat so it's all down to email response. An email to their support to address missing shipments shouldn't need to be repeated several times with a templated unhelpful response. Ultimately the shipments remain missing unless I add them manually, I received a closed ticket and a request asking "how did we do?". I hope that AfterShip will take a good look at their customer support if they really are interested in feedback.

The application is quite advance with their options. You can do a lot of things with the app just need a little time to get used to it. Great support so far

Not Really FREE. Its $0.5/ship, very expensive!! You will lost lots of money while your business growth. It is MISLEADING!

Beware, you should pay $0.5/shipment from the beginning. 50 shipment, ypu pay $25, 100 shipment then you pay $50, very expensive!

Im not sure how well it works, i was asked to review it in order to get the free plan. Hopefully it's worth it.