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I've been really impressed by the level of customer service provided by AfterShip. Not only is their support team knowledgeable about the app, but they are also friendly and welcoming, making it easy to get the help I need. Thank you, AfterShip, for making me feel like a valued customer.
Dear Customer,
We appreciate your kind words for our customer service & the support team.
While we strive to provide exceptional support to assist our customers, we always welcome our customer's feedback.
Could you please share your availability along with your Time Zone, so that we can schedule a screen-share meeting to understand the concerns and assist you accordingly?
Regards
Team AfterShip
Just started using it and they ask for a review so I’m not sure. Hhghgghhhggnhdddbnjjjjjjhhfrdcvshi grdjjufgbnjk tgdg
This company falsely advertises "Auto Label Generation" to be included with the PRO level plan. This is a lie. This feature only works when you purchase an additional monthly subscription to their Postmen app, which is an additional $89/month.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues with features and price plans resolved and ensure that you are delighted with our services.
We are actively working on your concern please be assured.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neha Karadi
Team AfterShip
Excellent app for any small business
The app isn't tracking correctly my orders.
Is showing tracking information for a tracking X in the tracking Y! My customers are going crazy, because it's showing that the orders was delivered (in another state) but it wasn't.
Iv'e connected my store to this app. a total of 4 times it stayed connected until i had an order and i had to enter the customer info to the app. what's the point... when i needed help again from support that took 4 days and i'm still waiting, everything with support takes a long time to resolve just a waste of time...don't believe all those 5 star reviews, i would not recommend to anyone, i found a much better app.
The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.
We are really sorry to hear about your recent experience with us. It is unfortunate to know that you expectations were not met.
We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.
We regret the inconvenience caused to you.
Regards,
Shahvaz
Team AfterShip
Outstanding experience, Customer service is very helpful by Garvita.
The app is easy to use and helps a lot to notify customers of my shop about their products delivery status.
Application géniale, ultra complète et parfaite pour proposer un tracking précis a tout mes clients en temps réel ! Support hyper réactif, je recommande à 200%