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Summary
This app gives us the option to use a store branded tracking service.
The good
It supports a lot of couriers. It syncs. It has an app. It is affordable. And it is everything that you want it to be.
The bad
Delayed by 12-24 hours.
And some couriers from aliexpress are not supported.
Overall
It is good. I am using it right now. :)
Great app for order tracking and also easy to deal with returns. Would definetly recommend using it.
Thank you so much for your valuable feedback. In case of any queries, feel free to reach out to us via chat option 24*7. We will be happy to assist you.
Regards,
Team AfterShip
Fantastic app! Improves customer experience and gives us and our customers a quick shipping analytics to help us understand and improve our shipping process.
Its a very useful app. I would like to receive more information on the app from developer. Thanks.
Great sercive. Really efficient
This app saves me so much time. The desktop version is incredible. I gave 4 stars because I would love to see the Android app be improved.
Do not hesitate to go with Aftership. It's simply amazing.
Worst app I had very bad customer service takes very long until an answer comes if they answer. App does not run at all as it should pay for one order twice, there is no email notifications. And no answer to these questions and how I can cancel and get my money back because I have premium. I really do not want to make anyone look bad, but I am very, very disappointed and mad. Especially after all the good reviews.
I was seriously unimpressed with Aftership.
I had many issues using the software, the support was very slow. I was using it on two different store's who have a combined revenue of over 2500k a month.
I was prepared to spend over $300/month on the software, I begged Aftership to do a 30 minute call for me as I had a bunch of questions for them, I asked on several occasions and was denied.
I think the software has a lot of potential, but I found it to have a lot of bugs. All in all, I had a terrible experience.
Great app! Works as described and very happy with the fact I can track all my shipments!
App doesn't work, seems to be linked to someone else's business and Aftership saying this isn't the case even after providing screenshots stating this. Seems the apps on Shopify need some better vetting process as too many frauds getting around
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
It appears that the issue come from the synchronization of previous credentials, leading to the encountered problem.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip