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Support team was very helpful, I would recommend this app to all, althought it might be a bit complex for ´newbies ´
Thank you for your kind words.
Glad to hear about your experience with our customer support. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Aftership Team
Kinda of a bummer that the app is so expensive but alright. The app use is kinda too hard, sometimes I am lost and don't know to do something..
It is unfortunate to know that you did not have the best experience using our app.
We are assigning a support executive to provide you with assistance and make your experience with the app useful.
Please check your inbox, as we will contact you via email shortly.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team AfterShip
After many hours, I could only install with this video:
https://www.youtube.com/watch?v=336ofTktPwk
The app is good but should be clearer how to install. I will start using to test
Just starting out and wanted an app to track my customers orders. App was easy to install.
We contacted support twice over a week with no response. We were excited to use the app but support is absent.
Hi team, apologies for this. I was unable to find any request raised from you to support.
We have reached out on your email address.
Do let us know, how we can be of assistance.
Very good and best of all free!
It was easy to integrate this app with my shopify store. Really love that they give a tracking page with our shop URL and also can design the tracking page with insta feed and some other marketing assets. Only pain point was that they don't offer language translation for updates. So if you are shipping from China and that company doesn't offer updates in English, your tracking page will display updates in Chinese but not English. Other than, everything else is good and would rate 5 if not for that. Also, their customer service was great and quickly solved any issues I had.
I used this app and its ok but there is other more simple ways which provide the same service. its alright
Hi there,
Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.
Best,
Shahbaz
Not happy with the support. I had to ask the same question 3 times. Every time someone else answered..
Hi Noura,
This is certainly not the experience we wanted you to have. I have dropped you a personal mail to understand things in detail and sort everything out.
Please check and allow us to make your experience a 5-star.
Looking forward to your reply.
Best,
Shahbaz
so far so good, just installed the app today and customer service was great. i use to track orders from correios on my store. little expensive the pro plan which has translation to portuguese from Brazil($99)