レビュー (4,785)

総合評価
4.7
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の9%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2024年8月29日

Worst Customer Service Experience – Avoid AfterShip at All Costs!

If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.

...
AdultLuxe
アメリカ合衆国
アプリの使用期間:3年以上
AfterShipが返信しました 2024年8月30日

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

...

2024年10月11日

Super impressed with their customer service - they went above and beyond to help me set everything up, which made a big difference. Highly recommend!

Torreus
アメリカ合衆国
アプリの使用期間:8日
AfterShipが返信しました 2024年10月12日

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We ...

2024年9月10日

Professional & Knowledgeable, very helpful, solved my questions quickly and efficiently.

SCOUT Bags
アメリカ合衆国
アプリの使用期間:2年弱
2024年8月30日

Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.

llabs.
ニュージーランド
アプリの使用期間:5ヶ月
2024年10月12日

Extremely convenient and customizable tracking for customers. Support is quick to respond and extremely helpful.

Fluffie
カナダ
アプリの使用期間:1日
2024年9月27日

Its very easy to setup and use especially when you are short on time.

ARANYAA
カナダ
アプリの使用期間:6日
2024年9月18日

very easy to use and provides all the necessary needs for the order tracking.

JAGIARA
イギリス
アプリの使用期間:4ヶ月
2024年8月12日

After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.

My Doggo Dream
パナマ
アプリの使用期間:4ヶ月
2024年12月10日

Do not support first mile + last mile trackings numbers on different carriers.
If the tracking number is updated or change country no tracking number is available.
Tracking history go back to start.
Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ?
Plus horrible AI support

Àlainn Fashion
フランス
アプリの使用期間:21分
AfterShipが返信しました 2024年12月11日

Dear Customer,

Thank you for sharing your feedback.

Please accept my sincere apology for your experience. This is not the experience we want to provide to our users.

I want ...

2024年10月30日

It's so expensive. I needed it to connect with omnisend to allow me to send emails to customers when their order is ready for collection. I thought the 11$ option would be sufficient. But you need the 119$ option to have webhooks. Such a waste of 1 1/2 hrs.

FOX & WOLF
スペイン
アプリの使用期間:約2時間
AfterShipが返信しました 2024年10月31日

Thank you for taking the time to share your feedback with us. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a ...