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Excellent app, both on Shopify and mobile. It provides critical updates about shipment and let's you be in touch with your customers and be notified once delivered to them.
Thanks!
This app has been a life saver. It is a MUST HAVE. Easy, simple and essential. Thank you!
AfterShip is fantastic, I wish we'd discovered it sooner! We are constantly shipping orders from both Shopify and elsewhere and having the ability to centralise the tracking and management of these shipments has been invaluable.
AfterShip worked great for years, and then all of a sudden, the notifications to our customers started to make no sense. The *|ITEM_NAMES|* tag has been broken since the beginning of August 2020. Customers were receiving notifications with tracking numbers that didn't match with the product mentioned in the notification. It caused a CX nightmare. We opened a support ticket in the beginning of August when this began happening. Support said that they would have it fixed by October. That sounded like a long time to wait, but we waited. Now in the 3rd week of October the issue is still not fixed, and today we receive an update to the support ticket which states "We will certainly fix it this quarter". We've had to turn off AfterShip notifications while waiting for support to fix the problem. 6+ weeks later, we still can't send out shipping notifications to our customers and support hasn't been able to fix the problem. UPDATE: 11/6/20 - still doesn't work. When will the *|ITEM_NAMES|* tag be fixed?
Hello,
We are diligently working in order to implement the fix. It requires very careful implementation so that it should not impact the other function of the application.
Rest assured, We will keep you informed regularly about the progress.
Regards,
Mukul Saxena
The developer runs another set of apps under the name "automizely" that "generate traffic". Guess where this data comes from? It seems to come from unsuspecting websites that installed "aftership apps".
Need proof? Go to your thank you page, and you will see several "remarketing" pixels that do not belong to you. The Aftership app seems to collect your user data, and then sell as part of their other venture "automizely".
Once I raised it with them, they agreed to remove, but after 2 weeks, they are still dragging their feet.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team has already worked on and fixed this for you.
We really value your business and also we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Great customer service, really impressed by how quick my concerns were addressed. Would recommend...
Shreyasi at Aftership support was extremely helpful and responsive, and sorted out my request quickly. Highly recommend :)
This is a wonderful app. Im using this app to help my customers track their shipping. Easy set up and automatically tracks for me.
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
Cool app!!!
So easy to use and make tracking orders a breeze! Thanks AfterShip!