AfterShip Order Tracking

This app is an excellent app for high volume sales. However, Afterships free program doesn't come close to what Shopify provides for the customers. Shopify will email the customer on your behalf, give them a customized thank you for shopping with us page with a button to continue shopping after they have checked the status of their order, and a product picture of what they ordered. Aftership does not provide that to the customer, at least not on the free plan. Aftership only gives the customer tracking information on the free program. Where does aftership shine? Aftership shines with the seller, not really the customer, at least, not on the free plan. The seller can monitor what's happing with their packages. If you have a high volume of sales Aftership will work well for the seller. Customer service will respond to you, but it may take a day or two. I've only had one email that they didn't answer. The other emails they responded too, and I figured out how to fix the error that I sent on the email they didn't reply! I'm still under two weeks with this app, but that's what I've noticed so far. Hope this helps.

Customer support is fast and efficient. I appreciate it. Thank you!

Just installed the app. Had a couple of questions so emailed support and they got back to me. It will now mean that we don't have to track for customers who want to know where their seat is outside of our Shopify/Aftership backend and app. This is a big time saver. We'll see how it goes and may in the future step up to include Afterhip's Premium capacity.

Easy setup and configuration. It just works!

Excellent app, both on Shopify and mobile. It provides critical updates about shipment and let's you be in touch with your customers and be notified once delivered to them.

Thanks!

This app has been a life saver. It is a MUST HAVE. Easy, simple and essential. Thank you!

AfterShip is fantastic, I wish we'd discovered it sooner! We are constantly shipping orders from both Shopify and elsewhere and having the ability to centralise the tracking and management of these shipments has been invaluable.

AfterShip worked great for years, and then all of a sudden, the notifications to our customers started to make no sense. The *|ITEM_NAMES|* tag has been broken since the beginning of August 2020. Customers were receiving notifications with tracking numbers that didn't match with the product mentioned in the notification. It caused a CX nightmare. We opened a support ticket in the beginning of August when this began happening. Support said that they would have it fixed by October. That sounded like a long time to wait, but we waited. Now in the 3rd week of October the issue is still not fixed, and today we receive an update to the support ticket which states "We will certainly fix it this quarter". We've had to turn off AfterShip notifications while waiting for support to fix the problem. 6+ weeks later, we still can't send out shipping notifications to our customers and support hasn't been able to fix the problem. UPDATE: 11/6/20 - still doesn't work. When will the *|ITEM_NAMES|* tag be fixed?

Great customer service, really impressed by how quick my concerns were addressed. Would recommend...

The developer runs another set of apps under the name "automizely" that "generate traffic". Guess where this data comes from? It seems to come from unsuspecting websites that installed "aftership apps".

Need proof? Go to your thank you page, and you will see several "remarketing" pixels that do not belong to you. The Aftership app seems to collect your user data, and then sell as part of their other venture "automizely".

Once I raised it with them, they agreed to remove, but after 2 weeks, they are still dragging their feet.