AfterShip Order Tracking

It does not work correctly. Bad support. I do not recommend it.

What I really hate is a premium priced app with horrible support. You know when they don't answer your question. I can't say anything about the app as for me it didn't work and I didn't get the answers I was looking for. So cannot use it and probably will stop trying.

They are not able to track 1/5 of my orders, DO NOT use it!! They CAN'T give you a time for how long they can solve this problem. Not working at all! The worst app on Shopify... waste my time

JUST AWFUL! TERRIBLE CUSTOMER SERVICE

I want to cancel the subscription but I can't cancel it and its very hard to use I don't need it anymore please cancel my subscription thanks

This company falsely advertises "Auto Label Generation" to be included with the PRO level plan. This is a lie. This feature only works when you purchase an additional monthly subscription to their Postmen app, which is an additional $89/month.

The app isn't tracking correctly my orders.

Is showing tracking information for a tracking X in the tracking Y! My customers are going crazy, because it's showing that the orders was delivered (in another state) but it wasn't.

Iv'e connected my store to this app. a total of 4 times it stayed connected until i had an order and i had to enter the customer info to the app. what's the point... when i needed help again from support that took 4 days and i'm still waiting, everything with support takes a long time to resolve just a waste of time...don't believe all those 5 star reviews, i would not recommend to anyone, i found a much better app.

The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.

I signed up to this app and after the free period the account reverted to the free offer. I have tried to upgrade to the $9 per month plan and within shopify have attempted to approve is monthly fee but then I am taken to the aftership page which says I already have an account and it asks me for my credit card details. For some reason I am unable to add this $9 per month fee into my shopify monthly account. I prefer to pay all of my app fees through shopify in one single payment. I have now contacted after ship 2 times in the last 3 days via the contact form inside the app and as yet have not received a single response. The app looks like exactly what I need for our online business and I only hope by writing this review it triggers somebody to assist. gavin@smithandsmithlighting.com.au