AfterShip Order Tracking , 4 493 avaliações

Very useful app! and support is amazing. They are very kindly and solved my tech questions! Highly recommend this app!

Works well, integration into my store could be more automated.

one word AWSOME, the service is amazing and the interface is easy to use, I chat with a girl name ADITI she helped me a lot to walk through the process,
Amazing

I am grateful for this app. Does wonderful job sending email notifications to customers.

The easiest and most productive app used in-store. Updated tracking information sent right to the customer provides assurance that their parcel is on-time and in safe hands, a necessity with online shopping. A great asset! 5 Stars!!

AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.

I've been using Aftership for a few weeks and there are definitely pros and cons.

Pros
The pricing for the premium package is reasonable. I definitely enjoy having notifications sent to my customers. Also, an API that allows them to track their order(s) is great.

Cons
The dashboard summary is nowhere near being accurate - the tracking page shows deliveries happening a specific day while the dashboard does not account for them on that same day. Quite often, I have to add tracking information manually - when that happens, aftership will not capture the destination which makes reporting in this area useless. Although customer service responds in about 24 hours, I usually have to find the resolution to my problem without their help - I will say that I have only contacted them a few times.

Overall, it's an average to maybe slightly below average service given that you have to pay for the important features which do not work perfectly. I admit, this is the only tracking app I've used so far. It has potential to be a great app but it's not there yet.

Essential app for any e-commerce business. Amazingly good software, and the 24/7 online chat is brilliant. 10/10

I love this app!!! It really does provide the best post-purchase experience for your customers and the customer service response time is amazing!!!

AfterShip is such a tremendous help. I extremely recommend it only to anyone who ships very frequently and doesn't want the extra work of updating customers as orders go in transit.