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We decided to try and use Aftership but we changed our mind as it is very expensive, but after we removed it, all of the tracking URL on our store were messed up and were changed to an Aftership link that we never wanted to use and now we are no longer able to change it back to what it was and have to manually change every fulfilled order. We sent an email to them but never received a response. I do not recommend this App to any store. EDIT 1: AfterShip connected with us and saw the issue, and they promised to help. EDIT 2: We haven't received a response for over 2 weeks. We also discovered that using other tracking apps is not working because of the way After Ship ruined and messed all fulfillments on our store. This is extremely inconvenient and messed up a lot of our data report.
Thank you for your valuable feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards
Riyaz
Team AfterShip
This application is very intuitive and the customer service very very available. Amish was very kind and helpful. My tracking page is much more professional.
Thank you for your valuable feedback.
We are pleased to know about your experience with our app and the support team. We will surely convey your kind words to "Amish".
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Neelima Aggarwal
Team AfterShip
Excellent app, is always updated on the package real-time. Never had any issue with this app.... www.fleeshop.com
MUST HAVE APP ! Amazing customer support , Priti is absolutely outstanding with everything what I was asking her , one more time THANK YOU SO MUCH Priti ! , everything in that app is so easy to understand and effective to companies on them start as mine!
Wish you all the best !
Very simple, clean and useful app. No major issues. Love the fast server response. Excellent!
AMAZING! Many customization options and their support actually supports their users very well!
Aftership is so easy to use and they offer quick, fast, and fantastic support! We love it and would recommend it to anyone!
Awesome app. Does exactly what is says :D
Very good app
Very nice and helpful app. But doesn't show clearly if any added fees will apply in the future. But for now, I am satisfied