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the customer support srishtik are great guy , thanks you very much.
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FFS!!!!! Now I have been blocked out my account for no reason. This App is AWESOME when it works, but really guys, minimum 24 hour before they reply to urgent queries like me being locked out my own account.
This app is so temperamental, I was blocked out my own account for an hour today!!
I used the free trial and I loved it so much. It is very easy to use and I love that my customers get to see where their package is. I also benefit from seeing where my packages are so that I can better assist my customers. I will definitely be subscribing.
Thanks for your valuable feedback.
We are glad to know that you loved the free trial and you and your customers are greatly benefited from this app as it gives the accurate status of the packages.
It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:
support@aftership.com.
We will do our best to make sure your experience with us is worth a 5-star rating.
Regards,
Rupam Sarma Tamuli
Team AfterShip
Nice App And a Good support team they responds Quicly i recommand this app it will help you a lot ..
Very responsive customer service. The advisor solved my problem very quickly. I am really satisfied with your service
Pretty new to this app but so far so good. The branded tracking page adds a great touch and hopefully will reduce the repetitive customer emails.
I came in to some slight issues when setting up my account and a lovely customer service agent called Anurag stepped in to help me to quickly resolve the problems. Really impressed with the great customer service provided by him. Would recommend AfterShip. Thank you!
Our customers love the Aftership tracking page that we use. I would appreciate alerts when there are known errors or outages. Smaller teams cannot afford much time to investigate problems like this.
Thanks for sharing your valuable feedback. Really happy to know that your customers liked our tracking page.
We are open to suggestions if you have any. It is great to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.
We do send email notifications for planned outages and try to keep our merchants informed however we have registered your feedback and will definitely pass it on to our product team.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.
Regards,
Nitish Kumar
Team AfterShip
The app is great, the one thing I find confusing is the Tracking, Returns, and Shipping plans. It would be easier to manage if they were linked together. But the more we use the app, the more we understand how to use it.
In the returns section, when you have label generation turned on, it would be a helpful feature to allow an approval of a return, but not be forced to generate a label (example Green Returns).
Past customer service chats were not the most helpful, but the most recent one I was able to video call and share screens, and that was very helpful as typing technical issues can be challenging.
Overall I really like this app.
Great App for Shopify, useful and essential for any business.
An absolute stunner of an app. It can automatically import all your shipments,
give your customers the ability to track products and its FREE. Great life saver :D