AfterShip Order Tracking , 4 534 avaliações
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This is a great service to make customers feel at ease knowing that they can track their shipment. Well done!
UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.
You can also reach out to us via the chat window available on your AfterShip account or email us at support@aftership.com (24X7).
Kind regards,
Mudit
Has a easy setup interface which i find quite easy to navigate especially for beginners,a must have app on any store.KEEP UP THE GOOD WORK!
Ich hatte ein Problem mit meinem abgeschlossenen Abo, wodurch ich Hilfe benötigt habe. Nach kurze Zeit wurde mir eine Lösung vorgeschlagen und diese dirket Bearbeitet.
Vielen Dank für Ihre Mühe,
Team Outverest
I used this app and it was amazing, the customer service is awesome and they offered me an extended trial period
Customer support was able to share screen with me and resolve my concerns quickly . I look forward to working with this company
love this app. couldnt do it with out it
amazing and simple to use. it save times and offers a great customer services
Super easy to use and integrate! Love that I can let customers be able to track their shipment easily.
So happy I discovered this app! AWESOME customer service! They were patient, kind, and helped me with all my requests. Also, they were very quick with responding!! Very easy to setup as well.