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Polite and straight to the point, customer service is great as they effectively helped with all my queries.
great app! I can customize what my customers see (slightly disguising the dropshipping) and I love how it gives me average shipping times for my products per country so I can accurately inform customers. I also really like how it syncs with Shopify emails and sends out for delivery and delivered emails. highly recommended.
Mal optimisée pour le dropshipping ! L'appli ne permet pas de masquer le transporteur Aliexpress Sandard Shipping s'il est activé. Problème, s'il est désactivé, le statut du colis n'évolue pas avant sa prise en charge par le transporteur local. Cela laisse potentiellement un gap de 10-15 jours avant que les infos de tracking ne commence à remonter. C'est source d'inquiétude pour le client. L'appli est également buggé avec des tracking qu'elle n'arrive pas à faire apparaitre sur la page de tracking ("commande introuvable")... source d'incompréhension pour le client. ET SVP soyez plus transparents sur les features qui disparaissent quand la période d'essai se termine !!! j'ai eu la très désagréable surprise de découvrir que des mails en anglais ont été envoyés à mes clients sans que je le sache ! La personnalisation initiale avait été effacée. Problème : dans le dit mail en question apparaissait Alixpress, j'ai donc perdu un client à cause de vous. Le support était à peine compréhensif. Conclusion: j'ai changé d'appli et je suis allé chez votre concurrent Parcel Panel qui a bien compris les besoins de ses clients en dropshipping. Je mets 2 étoile pour la page de tracking qui est belle
Hello,
Thank you for your feedback.
We are afraid to inform you that we do not have the feature to change the courier name on the tracking page as of now. However, we will update you once we have this feature in our app.
Also, regarding the pricing plans, you can visit our official website or refer to the below link to know more about all the plans.
https://www.aftership.com/pricing/
If are having any other queries, you can connect with us anytime at support@aftership.com or through the live chat feature of our app.
Regards,
Manish Mittal
Extremely helpful support team. I was so lost but the guy helped the whole way and was super patient with me.
Great Service, very handy for me to keep track of my shipments. Also great for me to know where all of my customers deliveries are. Thank You Aftership.
good service and quickly feedback, love it and will keep use it. I will update my plan later. just do it!
Help does a fine job and does everything i need it to in order to successful run my store. thanks aftership
Interesting app and certainly saves time when you can view the status of all your orders at one screen.
Good customer service.Friendly and patient to solve my problem.You solved my problem.Thank you so much!
Great experience with Nitin helping me navigate around the functions!