Avaliações (4 733)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 83% das classificações são de 5 estrelas
  • 9% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
14 de julho de 2017

So far not a fan. Two major flaws I have noticed thus far. 1. If your order contains five products shipped from different manufacturers, they receive five emails with the same order number on them, but they have no clue which product the emails are regarding. 2. If the shipping data has Chinese text in it, the email from Aftership retains that text in the email sent to the customer. I can send emails directly from within Shopify (push) and save myself a dime a piece.

Veggie Think
Estados Unidos
15 days usando a aplicação
2 de abril de 2017

Very helpful app, does exactly what it suggests.

Covera Co
Estados Unidos
15 days usando a aplicação
12 de abril de 2021

amazing app, very easy and quick to fix. customer service was perfect.
I recommend it, converts you so much

Docharger
França
15 days usando a aplicação
19 de maio de 2021

We used this AfterShip now and it is awesome! Really helps us save time and keep customers up to date so they don't complain to PayPal and get chargebacks. The service is great they helped on chat a bunch of times for me to learn the systems and solved an important item quickly.

Officially Trending
Estados Unidos
15 days usando a aplicação
3 de dezembro de 2021

The customer support is awesome, but it wasn't totally possible to use the app due to some 3rd party API issues.

A Better Day Tomorrow
Brasil
15 days usando a aplicação
Questão respondida por AfterShip 6 de dezembro de 2021

Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support but unable to use the app due to some 3rd party API issues.

We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam
Team AfterShip

Editado a 2 de outubro de 2020

It's a disgrace that Aftership's SSL certificate for custom domains comes at a $10/month price tag in addition to the plan's monthly cost. Especially since Let's Encrypt offers free certificates. Come on guys, your customers have been complaining about this since 2017... https://help.aftership.com/hc/en-us/community/posts/115007426087-HTTPS-on-custom-tracking-domain

Balto
França
15 days usando a aplicação
11 de fevereiro de 2023

Excellent support Aseem was professional and helped me with a lot of things that made my job easier.

theciaga
Sérvia
15 days usando a aplicação
30 de outubro de 2021

I started using the app several weeks ago using the free plan. So far i'm very happy with it and the support team was spot on.

Pink & Blue Baby Shop
Filipinas
15 days usando a aplicação
4 de julho de 2018

Most of my orders are Aliexpress Standard Shipping, and it takes really long to track on aftership page. I randomly track it on other sites and it shows all the information. What's wrong with this?

Aqx Shop
Tailândia
15 days usando a aplicação
1 de novembro de 2022

J'utilise cette application pour le tracking de mes colis. J'aime car elle facilite beaucoup le processus pour informer le client de l'état de suivi de sa commande. J'ai contacté le support pour répondre à une de mes questions et le support à été très réactif.

BagTrip
Suíça
15 days usando a aplicação
Questão respondida por AfterShip 1 de novembro de 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Ankush Kumar
Team AfterShip