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It’s good atleast it’s my first time don’t know much about it
The integration is not easy and not at all intuitive, the analytics and insights are limited and not as extensive as advertised, the adjustments on the tracking page are very limited, the support is very good though and was very helpful. Overall, expensive, features are much less exciting than expected, but we still hope it will help us improve customer experience.
Thank you for your kind words.
I have forwarded your suggestions to the concerned team. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one.
AfterShip Team
Very bad customer service. suddenly disappears or just not able to help. Shreyasi was the only competent one of all
Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused by the issue you encountered.
I would like to inform you that Royal Mail does not share data with any third party directly. AfterShip works with Royal Mail's subsidiary, Intersoft, to obtain shipment data. This data will only be sent to AfterShip if Royal Mail has obtained consent from the end-user (i.e. merchant) side.
If you need any further assistance please reach us through live chat or via email at support@aftership.com.
Best regards,
Team AfterShip
Doy 3 estrellas porque la acabo de descargar y de momento me gusta lo que veo y la atención al cliente perfecta, cuando empiece a usarla pondré si sigo pensando igual. De momento genial
Nos alegra saber que le gustó nuestra aplicación y la encontró útil.
Estamos abiertos a sus sugerencias. Háznoslo saber. Siempre es bueno comprender los requisitos de nuestros usuarios para que podamos cumplir con sus expectativas y ofrecer una experiencia atractiva.
Si necesita ayuda con la aplicación, no dude en ponerse en contacto con nosotros. Nuestro "equipo de soporte" está disponible las 24 horas del día, los 7 días de la semana para ayudarlo. Siempre puede contactarnos a través de la opción de chat en vivo disponible en su cuenta o enviarnos un correo electrónico a support@aftership.com
Haremos todo lo posible para asegurarnos de que su experiencia con nosotros valga una calificación de 5 estrellas.
Saludos,
Nitish
Equipo AfterShip
Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.
I am sorry to know that you are concerned about the same shipment being added multiple times and this has caused you a loss in billing.
Your feedback has been registered, as we are constantly striving to make your experience better with our application.
We will try our best to ensure that your experience with us becomes a better one.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.
Regards,
Rupam
Team AfterShip
Haven't even had a chance to use it. Having card issues with my bank. Opened a ticket three days ago. No response. Would like to use it, but there's no communication.
I love all this Apps, Seriously.. Really easy to import the tracking number.
but im really frustrated with "pending" status. Why aftership not sent email when the shipping at pending status...
We just want to send email to customer, we already process the order and sent the tracking number.
Most of my customer complain and they want refund... We need wait 1-2 weeks from pending status to "In Transit" and the customer already mad of my business.. OMG Seriously i need send tracking number at email to my customer the pending status order...
I just installed it. Can't wait to use it
The AfterShip Tracking app boasts of an excellent customer service. Their support team is always ready to help merchants with any issues they might encounter. This has been very useful for me as it helps me run my business efficiently.
Dear Customer,
Thank you for taking the time to share your feedback.
While we strive to provide our users with engaging and enjoyable experiences, and we are glad to have achieved this with you.
If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us.
If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
Thank you for the app it helped me a lot in my store i am really thankful for the app god bless!