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never synced rt for my store.
AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.
Thank you for your review, could you please reply on the email sent.
Scammers. I have been a victim of this scam where my money was stolen.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund.
Rest be assured, you are valuable to us and we really value your money.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
It could only get Parcel Force shipping information, no DPD, DPD does not work. Also there is no real time online chat support, which is pretty bad at this day and age!
Manual sync is not working!!!! Please revisit your app immediately. this function is critical when setting up and testing.
The app uses fraudulent practices. I have been charged $45.50 for a "free" plan. No notification for exceeded monthly quota or whatsoever. Fully nontransparent. Even as of today I am not clear what I have been charged and paid for.
We tried contact their customer service 3 times and still to date have no response. They charge you for each order and we still haven't gotten any answers.... We will definitely be removing this app.
The app itself is decent, the customer support is responsive and try their best to be helpful. But this app injects a Global Analytics tag to your site, storewide, that tracks all your customers behavior. This script ignores any GDPR laws, ignores any Cookie Consent popups and makes it impossible for any merchants within the EU to stay GDPR compliant. If your customer refuse cookies according to EU law, the script is still launched at every single page of your website. Aftership need to let store owners handle the Cookie Consent themselves, and also give us the chance to isolate the tracking to only their own tracking page / embedded onsite tracking. Right now, its just all a joke and not possible to take this developer or app serious for anyone having their base in Europe.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team is working on priority on this. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
does not work you search for the tracking number and it just says not found so no good here .......
Sorry about the experience you had.
We tried reaching you on your email address available with us. Please take some time to reply.
The application needs you to enable appropriate couriers within the active courier list of your AfterShip account. You can check or else, please share your availability so that we can provide a demo to help you how this can be done.
Some of the worst support I have encountered. Been struggling with one simple problem and I get a new customer service representative replying each time, wanting me to resubmit the exact same thing. Feels like I'm talking to bot it's that bad! Pulling my hair out. Better look somewhere else for a shipping app.