AfterShip Order Tracking

hard to use, so hard to install

A pop up is telling me I need to change my Pass Word? I haven't created a password as yet to consider making a change?

I am a paying customer, yet the functionality is appalling. I cannot change the courier it detected wrongly. After I deleted a shipment from the app so that it could sync again hopefully with the correct courier, it does not sync the shipment any more.

The app no longer supports the E Packet and I have contacted their support and 7 days later, I have not yet heard back from them. I won't sign up for their pay plan if their solution does not work and they don't even care to respond to an email!

No not working. It is not syncing with my oberlo orders even though the tracking info is updated in shopify by oberlo. I contacted support and they go "hi thanks for contacting us you can sync aftership with shopify, have a nice day."

Be aware!! They are charging extra for SMS notifications!! They hiding those fees! Don't turn SMS notifications unless you want to pay extra!

The worst customer service team ever experienced. Don't trust the 5-star reviews - to get an extended trial for Aftership you need to give them a review, so obviously, most of the reviews are inaccurate. We've had multiple bugs with our paying account ranging from false emails being sent to customers, unable to import from Shopify and even unable to login to our account. All the CS team does is say they will speak with the relevant team, and then never reply back. We're going to try another app that has more functionality and a seemingly better CS team called "Rush". Do yourself a massive favor and just go with another app from the start, Aftership will lose you money and a massive amount of time.
*EDIT* See the other 1 star reviews, they say the EXACT same thing we are. When we first started out, we thought AfterShip was the only app on the market like this, but it isn't. Do some research and avoid this app at all costs. It's more difficult to migrate to another app now than it is to have just set up everything properly on another app.

I have been victim of fraudulent practices from Aftership. I have been charged 29$ for an app that doesn't work. The app is linked to my store but doesn't track the packages. I have contacted the customer support and Seema didn't want to install the app for me even though I paid and i have thousands of customers every month. I asked she add me on skype to show me and she didn't want. Don't waste your time guys

This was great until AfterShip started overcharging us. We had a busy period so we bought a higher plan then needed to downgrade, but they charged us full price and declined to refund.

Support has got worse and their tracking does not always work. Its gone from good to bad.

Looking for an alternative.

Edit: I still have loads of issues with Aftership, for weeks I have not been able to track my orders. Support always seemed to make excuses and ended up saying it was solved but it wasn't. Old: Having some issues with the app, current Postal Service not updating the details through this app. Support team has been kind and seems to be working hard to get this issue solved.