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so far this app is doing nothing for me. says i have a free account however, it doesnt pull in any of my (2) shipments and am unable to track them via shopify. as stated by this app it does track from china epacket.. but if it doesnt recognize my shipments then how can it help. I have a feeling this is more of a go premium and upgrade your account.. I also cannot use sms or email unless i upgrade my account. i emailed support and all i have gotten is to wait while they research but that was days ago... so dont think i would refer to anyone.
Terrible experieince. back and forward with their support staff with NO SOLUTION STILL TO THIS DATE. I was charged 70 euro for nothing! CAREFUL with this app, we used it for tracking but they were importing our orders which racked up a 70 euro bill which we didnt know off! There support has helped us with nothing either. I would give it 0 stars if I could. Still no help!!!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We do understand that you are not happy with the extra shipment charges. It is important to note that you are currently subscribed to our Essential 100 plan, which includes allowances for up to 100 shipments per month. Any shipments exceeding this limit will incur an additional charge of $0.08 per shipment.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
UPDATE!!STAY AWAY FROM THIS APP!! I HAVE NOW BEEN CHARGED OVER 200 GBP AND THEY REFUSE TO REFUND THE MONEY! This app does not work 99% of the time. Totally ripped off, charged 130 for one month!! Not transparent with pricing and customer service is ignoring my messages regarding being overcharged. STAY AWAY!
Really bad app. majority of my shipments aren't even trackable. Also you cant change the button color. wish I could give 0
Apologies for any inconvenience caused.
There seems to be some error at your end.
Please respond to the email sent to you and we will fix the issue.
They ask for review before they let you use the app. I cant get the app to install. The error I am getting API key error. On the phone with Shopify support now.
Can not accept returns past 60 days. Support is slow and can't really give a clear answer to any of our questions
This software is a scam. The fee plan did not say that there would be an agent fee, but in the end, it was charged $5 per agent per month. fraud
I am sorry to know that you are not happy with the fact that there is a fee per month for adding a member.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Rupam
Team AfterShip
Unfortunately, though seemingly popular, this is the worst app I've experienced in Shopify. When it works, it's fine but getting orders to sync properly, connecting multiple stores to an organization, needing to uninstall/reinstall to change plans, compounded by slow support that is a back and forth by email just doesn't make it worthwhile when there appear to be better-supported alternatives. If AfterShip upgraded to real-time chat support, it could potentially make all the difference in my rating from the long frustrating wait of issues that arise.
cuando realizo la sincronización en mi tienda no muestra el enlace
Does not really work for ePacket EMS, so if you dropship, don't bother. PLUS they are expensive as all hell, $10 for sending out 31 emails? yea right
And finally.. the reason they guys are really getting a 1 star, is that in order to cancel your plan, you have to pass the HARDEST CAPTCHA that you have ever had to do, I failed for about 10 tries.
Too expensive and doesn't work with ePacket. So avoid if either of those things are important to you.