AfterShip Order Tracking

app works great if i manually add in the tracking #. for some reason my tracking # is not auto syncing.

I've been using Aftership for a few weeks and there are definitely pros and cons.

Pros
The pricing for the premium package is reasonable. I definitely enjoy having notifications sent to my customers. Also, an API that allows them to track their order(s) is great.

Cons
The dashboard summary is nowhere near being accurate - the tracking page shows deliveries happening a specific day while the dashboard does not account for them on that same day. Quite often, I have to add tracking information manually - when that happens, aftership will not capture the destination which makes reporting in this area useless. Although customer service responds in about 24 hours, I usually have to find the resolution to my problem without their help - I will say that I have only contacted them a few times.

Overall, it's an average to maybe slightly below average service given that you have to pay for the important features which do not work perfectly. I admit, this is the only tracking app I've used so far. It has potential to be a great app but it's not there yet.

Useless without notifications unless you pay...

When it works, it is great, but most of the time it doesn't work.

Takes several days to hear back from support. The same tracking numbers displaying information at 17track.net show not information with aftership.

Muy caro su producto. Hay más baratos en el mercado

THE APP IS SO G0OD BUT i cannot fix only one couriers which is china ems epacket please help me with it

not so human kind, i can't get email, can't login, can't find my password....

I don’t know yet as I think the app is forcing me to review before I can use it even, I have to review before using?? I will let everyone know once I have had it for a month at least

Wont let me upgrade app. I cant uninstall it just because i want to upgrade, ive already setup a lot of things in there.

The app is good, but the incorrect phone number for Fedex UK is embedded in the customers notifications, which means all our customers contact us complaining they cannot get through to Fedex to arrange a new delivery. Aftership claims they cannot change this until Fedex contacts them with an update. We have used Fedex UK for 11 years and the phone number used by Aftership has never been in use. The app is useless to us until the correct information is added.