评论 (4,785)

整体评分
4.7
每个评分等级的数量
  • 83% 的评分是 5 星
  • 9% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星
2024年10月17日

This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again.

here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link.

On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything.

Support sucks balls and just closes tickets which sends you to a bot again and again and again.

I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH.

Funny thing is, tracking links is literally to most basic feature a tracking app should offer...

I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.

Shinora.
西班牙
大约1个月 人在使用应用
AfterShip已回复 2024年10月18日

Thank you for sharing your feedback.

We truly value all input as it helps us improve and enhance the experience for our users. Our aim is to provide exceptional service, and we’re sorry to hear we didn’t meet your expectations this time.

After reviewing your case, we understand the importance of seamless tracking for your customers. While we offer a free tracking page for Shopify, custom domain URLs do require a premium plan. We also acknowledge your concerns about the app’s UX and support. If you could share specific UX issues, we’d be happy to address them and improve our service.

We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at support@aftership.com.

2024年10月21日

I really appreciate this application and the support is very interactive and effective especially for one of them whose name is Aditya.

Myshalon Hair Store
美国
5天 人在使用应用
2024年11月1日

Shreyasi was great and answered my questions quick and well.

Cozey Canada
加拿大
5个月 人在使用应用
2024年11月20日

AfterShip Order Tracking is an excellent app! The features are seamless and make order tracking so easy. On top of that, the customer support is fantastic—special thanks to Sadhan for being so helpful and responsive. Highly recommend this app for anyone looking to improve their tracking experience! ✨

AURAPRO SAUNA™
加拿大
大约1小时 人在使用应用
2024年9月21日

It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.

Rise and Effect
美国
10个月 人在使用应用
2024年9月13日

So nice service, I having problems with html code, but your guys help me with that. I love it!

SCOUTLITE USA INC
美国
大约2年 人在使用应用
2024年10月7日

Thanks for the help with the customer service. Niraj Kumar

FLOLAB
美国
接近6年 人在使用应用
2024年11月9日

A little harder to navigate features that I would have expected and quite expensive for premium features but generally seems to be a good app.

Raspberry Stores
英国
6天 人在使用应用
AfterShip已回复 2024年11月10日

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

编辑时间:2024年11月27日

Amelia has done a great responding to my inquiry on the spot.

ALL-IN-ONE GENSTORE & SERVICES
美国
24天 人在使用应用
编辑时间:2025年1月29日

Merci à Karan qui m'a résolu des questionnements et aidé à mettre en place des filtres de trigger correctement.

Maison Cocon
法国
3个月 人在使用应用