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Personally, I use aftership for all my business because they do for me what exactly I need and help me monitor and track deliver seamlessly
Premium is really overpriced. I did premium purely for the custom tracking domain, but majority of the premium features you need to spend a few thousand a month for Shopify Plus to use. The auto-guessing the carrier with premium is almost always wrong. Every day I have to manually assign the carrier to the shipments. Glitches keep happening where it looks like packages are all in one package when there are multiple packages, so I get angry emails from customers demanding refunds when only one item arrives. It keeps importing tracking numbers twice. It also isn't fair that they will only let premium have a custom domain. My Apple and PC devices won't load the AfterShip link because it thinks its spam. I downgraded from the premium $239 a month down to the $59 plan. When you pay that much for an app every month, you expect it to work smoothly. $59 is all its worth to me.
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered and appreciate your detailed insights.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We completely understand your frustration with the shipment's import and auto-detection issues.
We really value your business and we've sent you an email with all the updates and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
I think the help app and the people behind it are great! Pleased and impressed by how truly efficient they are! Unlike quite a few other apps out there with just auto "here's the link" replies!
Aseem was an absolute life saver, reassured my confusions, really professional and friendly, would recommend!
i would like to use this application forever
This is the ultimate beginner friendly shipping add-on. complete free for 50 pcs per months!
Its very easy to setup and use especially when you are short on time.
User-friendly, reliable, and feature-rich. This app exceeded my expectations and made everything so convenient!
the costumer support is very quick in responding to my queries. i am still trying the app out and i am sure i am gonna be satisfied
Just started using the app to track shipments in between fulfillment and delivery. It's exactly what I needed to keep my customers up to date on shipments.