AfterShip Order Tracking

I like it.

good app but forced to write a review because they won't remove that annoying 'leave a review' bar from their dashboard asking you to write a review

I needed this website to be able to allow my customers to track shipments for my up and coming eCommerce store.

Good App it Helps my Shop alot!
Check out my Shop :)
--> https://black-friday-ever.com/

Fantastic & helpful. Thank you.

Great app! When couldn’t locate a package for our customer, AfterShip was our hero, allowing us to get an update in mere moments. I only wish they offered the option to send that update to customer without having to have a paid plan. Once we get more sales we will definitely be updating. This is a must have tool for all Shopify merchants.

Several years ago, this app was useful. Like several other posters mentioned, it has become HOT GARBAGE. Let me tell you why.

1. They auto-enrolled us in a monthly subscription plan without our knowledge. We never received a confirmation email announcing the change. This was willfully deceptive on their part.

2. Their Shopify app is designed to keep you clueless about your enrollment in the monthly subscription plan. In fact, it displays NO DETAILS at all about your subscription. You could use it everyday without knowing you were enrolled.

3. Customer service is terrible. They have farmed this out to workers from India who follow a script. There is no human consideration to what they do. When we inquired about refunding our unapproved membership charges, their Indian customer agent refused. We had to spend time to follow up with our credit card company to reverse the charges.

Overall, we run a professional store. We don't have time for games or to leave silly reviews. This is terrible company warranted it.

My fellow Shopify customers, PLEASE DO NOT SUPPORT THIS COMPANY!!!

Le service client est toujours très réactif, les conseillers sont professionnels. Bonne application, je recommande !

I thought that it would be hard to use since I am not good with technology but it is such an amazing app!

A perfect 5/7 for billing incompetence.

TL:DR - For the love of god. don't. give. them. your. credit. card. details.

Where do I begin?

1. Hearing good things, I Install the app to poke around, see what's what.

2. Chose the "free" plan. Cool, cool cool cool.

3. Wake up a few weeks later, charged $12954 USD on the old VISA card.

4. Emailed Aftership; "Hey, so, you know that *free* plan I signed up for?"

5. Aftership explained that their "Forever Free Plan" was actually a *new* plan, and I had unwittingly managed to rack up over ten thousand dollars worth of charges without so much as a notification, or automatic plan upgrade (like every single other app in the universe would do).

6. After some back and forth via email, Aftership VERY kindly refunded me $11,955 USD, costing me $999 USD for my mistake - fair enough. Maybe I misinterpreted the meaning of the "free" plan. Fair shake of the ol' sauce bottle.

7. Fast forward to the beginning of the next month (today), I receive a credit card charge for $4355 USD, PLUS another $599 USD. I proceed to laugh, assume this is a sick joke - surely, SURELY Aftership, after charging me over ten thousand dollars, then refunding me over ten thousand dollars, would have fixed the billing mistake.

8. I check my selected plan - it's the $599 option.

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Bueller?