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The app does what it should and the customer service personnel is patient and prompt. I am trying to convert from free trial to a free plan, and the customer service personnel offers great assistance.
This was great until AfterShip started overcharging us. We had a busy period so we bought a higher plan then needed to downgrade, but they charged us full price and declined to refund.
Support has got worse and their tracking does not always work. Its gone from good to bad.
Looking for an alternative.
Customer service is fast and professional. I am satisfied about the customer service chat nice and net, I will try the app first and upgrade it.
Very useful if you ship products
This app is great! so easy to use and understand. the customer agent was very helpful as well and so kind.
Sonali was amazing at helping with setup and customizing my tracking button/page! It looks amazing and I look forward to this app helping enhance my customer experience.
Really effective team, they responded within a few minutes. The staff is very friendly, Animesh helped me with my issues.
I am trying this new app, customer service is quick and responsive. I will have to return later about my experience with the actual app. But so far so good.
Thanks for your valuable feedback.
We are pleased to know that we were able to meet your expectations and you are happy with the support that was provided to you.
In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Neelima Aggarwal
Team AfterShip
I had a tested the application and it was able to point me to the right direction! I was able to track my order and now I am waiting for it to arrive. This application is cool! I will recommend this application 100% Thanks Aftership for a nice app.
Good app especially if you looking for free plan they will let you extend, easy to set up and good customer service.