AfterShip Order Tracking

worst customer support ever i repeat worst customer support. i've been contacting them for week and nobody is responding.

The concept is good but it falls over in execution. Firstly, I could never get to the bottom of why AfterShip will not synchronise all orders which is the bread and butter, so customers are missing from the tracking notifications. The response from support is that I need to speak to the carrier, but that doesn't explain to me why AfterShip can not at least acknowledge the order in "shipments" nor why if the order is manually added the tracking seems to work fine. This leads to the second point, like many other comments, there's an issue with customer service. There's no chat so it's all down to email response. An email to their support to address missing shipments shouldn't need to be repeated several times with a templated unhelpful response. Ultimately the shipments remain missing unless I add them manually, I received a closed ticket and a request asking "how did we do?". I hope that AfterShip will take a good look at their customer support if they really are interested in feedback.

Im not sure how well it works, i was asked to review it in order to get the free plan. Hopefully it's worth it.

Tracking is very important. I look forward in working with this company in the future for better online delivery info, tracked in real time.

Not Really FREE. Its $0.5/ship, very expensive!! You will lost lots of money while your business growth. It is MISLEADING!

Beware, you should pay $0.5/shipment from the beginning. 50 shipment, ypu pay $25, 100 shipment then you pay $50, very expensive!

I will add review stars after it's great with free package for epacket. Thank you so much aftership

i like it. However i didnt receive an aftership notification to pick a plan. it lapsed on me and a customer had to tel me it didnt work.

Great app so far! Haven't had any issues and my customers seem to like it.

This is a good app to start any store with. Thanks again after ship

ouais jvais re dire franchement sa manque de contenu un peu la 4