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After installing and uninstalling multiple shipping tracking apps, we've decided to give Aftership a try. So far, they have the best customer service. Varun the support representative that assisted me today, answered all my questions clearly and quickly. He provided me with articles and links that would help get started right away. On top that he was very kind and patient. I don't know why people say their customer service was terrible. That is clearly not the case from my experience so far. Thank you very much Varun for all your help!
This is a great app with amazing capabilities. The only thing is the pricing can start to get real high as your business grows. Also, the tracking page and email templates aren't as customizable as you'd think they would be. If you want more options when it comes to making the templates a part of your brand, you're going to have to buy the pro plan ($110/month) to integrate with Klaviyo. Overall, this is still an amazing app, especially for business owners that are trying to scale. A few orders from your store should easily cover the cost of their most expensive plan.
Outstanding experience, Customer service is very helpful by Garvita.
I think I have found the best tracking management app, AfterShip help me save a lot of hassle by providing the best tracking experience to my customers
So far so good. They helped me setting up the app step by step via Google meet. My store is now connected and ready.
The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.
We're sorry to know that you are not happy with the customer service support and the app.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We certainly are looking forward to earning back your trust back in our platform with our support.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neha Karadi
Team AfterShip
I have to say..this is the Best apps ever!
Super easy to use, add on for any shopify store! Must have app
Haven't used the app for a long time, but support was friendly and helped with all my requests. Looking forward to using this app more
Debashish - he is very helpful and very polite ......................................................