评论 (4,785)

整体评分
4.7
每个评分等级的数量
  • 83% 的评分是 5 星
  • 9% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星
2020年10月5日

I used this app for the tracking page and I'm glad I decided to. If your thinking about getting it, you should.

1331 CANDLES, LLC
美国
3年多 人在使用应用
AfterShip已回复 2020年10月6日

Hello,

Thank you for your feedback. You can share your suggestions with us so that we can keep improving our app.

You can reach us on support@aftership.com, our support team is available 24x7.

Regards,
Mukul Saxena

2017年6月6日

Best app to communicate with customers.
Improvements that could be done:
1. Sent email in ALL parcel status change
2. Translate to other languages

Anneclairebaby
英国
3年多 人在使用应用
2021年7月25日

I'd love to be able to use the customer notifications with the free plan, but unfortunately that is not available. I wanted the branding removed from the tracking page, and the customer support was great with helping me out. Very friendly and competent.

Seated Home
加拿大
3年多 人在使用应用
AfterShip已回复 2021年7月25日

Thank you for your valuable feedback.

I am sorry; as of now the feature to send notifications is not available on Free plan.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that you always experience the best customer support.

Regards,
Team AfterShip

2021年4月7日

Would be nice when using the notification history if you could track by order id. Amazon frequently ships an order using multiple shipments. I cannot track all notifications for an order just using the tracking number.

Scentennials Products
美国
3年多 人在使用应用
AfterShip已回复 2021年4月7日

Thank you for your Suggestion.

We will definitely look at it.
Please let us know if you have any issues. Our support team is available 24X7 and also you email us at support@aftership.com.

AfterShip Team

2015年4月7日

Great App...solved most of our problems. Would recommend!
However, if a section can be added where one can see how and for what the credits are being spent by aftership, this app can become a superstar!
-Hans

MSM Box
印度
3年多 人在使用应用
2013年10月27日

I would recommend this to shopify owners. I just installed it and so far it looks great. Simple to install, simple to use, and it takes the headache out of checking tracking numbers!
Four stars only because I just installed it. :)

The #1 Tree Stand Experts | Specializing in Hunting Tree Stands
美国
3年多 人在使用应用
2014年6月3日

Just started with this app. User interface and documentation is pretty impressive. Very easy to use.

Estellin
印度
大约3年 人在使用应用
2020年8月5日

AfterShip seems to be a great app so far. It is suitable for all my needs an believe that it will scale well with my business.

Macaw Manufacturing
美国
大约3年 人在使用应用
2014年6月5日

So far so good.. I will update

LymeESSENTIALS CANADA
加拿大
大约3年 人在使用应用
编辑时间:2023年11月16日

Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.

Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.

Pure Project
美国
大约3年 人在使用应用
AfterShip已回复 2023年11月14日

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip