AfterShip Order Tracking

AfterShip is a great app to connect to your store and help communicate with your customers. I started with them because they were one of the few that connected with our regional carrier in the Midwest - Spee Dee Delivery. Have since found many useful tools in the app including a tracking site that I added my menu for my customers to track their package easier. I would highly recommend checking it out!

Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.

Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.

Aftership tracking is a great app and definitely provides with awesome support. Rajat was especially good about providing and following up with us and solving our issue on the go. Highly recommend this app.

Anmol was very helpful is allowing me to understand what my issues were and how to fix them. With Tik Tok's support being so poor, AfterShip customer service was a great alternative!

Had a couple of issues setting it up, contacted the support team and they were quick to respond & solve the issue. Shreyasi was particularly helpful in helping us set up our account.