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I have used this app for several months now and was impressed with the functionality. So when it went from being free to costing $15 a month i subscribed feeling like the app was worth it. However the problem came today I had an issue with a price drop that resulted in my having to shut down my store until it was resolved and I could not get any response from Ahia on this issue despite repeated attempts from both me and from Shopify Support. Now if the app was still free I'd feel that was fair enough, but if I'm paying $15 a month for this app I expect to get support when I have an issue. update: A few things; your response that I received was at 11:00 local time and I had sent in the request for help 5 hours earlier. If you had simply asked me I could have told you what the problem was and what price change we had the issue with. Second, as to the actual problem I had I thought that removing the price change would restore the prices. Why is there not a warning message that comes up when you remove a price change that says "do you want to restore original prices before removing this price change?" That would have prevented the whole problem right there. Update 2: When I got the response from you asking to reinstall the app I responded within minutes that I had reinstalled the app hours earlier. 4 hours later when I could get no further response, update, or confirmation you were working on it I fixed the problem myself. As to the warning message I know with absolute certainty that no warning message came up when I removed the price change. I clicked remove and it was gone, and I didn't even realize until an hour or so later when the prices weren't changing back that I had a problem. I will admit that I find it ironic that exactly 24 hours ago when I was messaging asking for help I could get no response and now at the exact same time of day I'm getting a response within minutes because I'm leaving feedback others can see. I'm not trying to be unfair, but I honestly feel that I got very poor service.
Hi,
we're really sorry about this. We received your first message yesterday in the evening and we answered in a quite reasonable time (after 2 hours). We saw that you used our app to do more than 250 price changes, so we needed a bit of time to check your history and price change issues.
I know that this is frustrating, but if you explicitly delete a price change you can't restore the old prices anymore and there's nothing we can do about it.
UPDATE:
* my colleague asked you to reinstall the app because we are not able to check anything if the app is not installed, as we don't have any permission to work with your data and your price changes in these situations. We definitely should get back to you and tell you that we were on it. However, as our plans page and our Shopify app page says, our priority is usually in the range of 1 business day, 5 hours are inside that range.
* to be honest, we actually have a warning message with a confirmation in case of price change removal. Here's the proof: https://imgur.com/a/JYjw19m (you can verify it by yourself, however we will make it bolder to be sure it's more effective);
I know that this is really frustrating, we do our best to help everyone in need of help but we plan security mechanisms like the warning message with a confirmation request.
UPDATE 2: you're not getting an answer because you left a review. As you can see, we answer every single review. Also, your review was 12 hours ago, night time in Europe where we're based and work.
Also, we answer every single support ticket. I am not saying you're unfair but you left a very negative review within the same business day.
Finally, I don't have any reason to lie here, where everyone can see and easily verify that this message exists.
If you feel that you got a poor service I can't say anything. I didn't deny it. However, we're NOT lying about anything here. This includes our confirmation message.
Fine! There’s nothing to complain about! Everything is clear and to the point! Thanks to the developers for such a good application ❤️❤️❤️
Thanks a lot for your review :) Love to see it's useful. Feel free to write to me if you need everything! Have a nice day.
This has to be the best app that is out there!!so easy to use and does what its supposed to do and cant believe Shopify does not do this Excellent work guys!
Thank you for your awesome feedback. It's so motivating! Feel free to reach if you need anything! :)
The app is intuitive to use and the resulting UI looks good! Definitely cut down a lot of time when we did our sale!
Thanks a lot for your kind comment, feel free to reach if you need anything!
I have used this app till I was locked out and told to pay 15.99 to use it. One, it was more expensive than other ones on the markets and it was offered for free to start with. I'm ok for a developer to charge but this hijack is way too high. If it was priced from day one at this price, my decision would have been different.
Just removed the app and gave price reason update: Locked out of basic functions as you know. As I said, a developer can price his or her products, you have to make money. No doubt! If given your price bracket from day one, I won't be choosing it and that does not mean other people will not be choosing it. Good luck in your endeavours. Update:
hi developer, you have made a valid point, but a price comparison is also a form of customer feedback, maybe not 1star but it is for competitor analysis and should be taken on board.
From free to 15.99 is a jump and yes, feel free to price your value. But you should also expect customer on the lower scale, who came to you based on your pricing and features to look for other providers who fall into the bracket they can afford. As I said, it does not have to be free so appreciate the fact that you have to price it up.
Hi,
we started sending communications for our new pricing at the beginning of November. With both in-app and email notifications, to be sure it wouldn't be a surprise. It wasn't a surprise for hundreds of customers that are choosing our paid plans.
Also, we decided to avoid any kind of feature lock to every price change created before Jan 3rd, even for those scheduled after Jan 3rd.
No one "locked" you anything you used freely, no one is forcing you to use our app. I would never allow myself to come to your shop and tell you the prices are too high and leave you a negative review. I wouldn't just buy anything.
Have a nice day!
UPDATE: I totally respect your opinion 100%. Honestly, this just seemed too much (in my opinion) for a 1-star review only for the price reason, given the fact that a review like this one will have a negative impact on our business.
I would accept any kind of negative feedback (and I gladly did, in the past) if it can help me improve my customers and my business. I would leave a negative review on your products if something goes wrong, but not if the price is too high. Because this would mean that I am not understanding a business. And I am sure you understand what's behind a business because you run one. Cheers!
It is not possible to install the app. After contacted the support and developer never heard again from them.
People weren't wrong when they said that " don't trust anything when it is for free, it means either bad or the seller doesn't need the money ", i don't know if they have a support team because they never reply to your emails. When you choose to make a discount by -25% the app sets the discount sometimes to more than 25 and sometimes less than 25 ( i don't how it works ). It takes too much time goes up to an hour to set all the discounts and when it say if finished ! SURPRISE !! not all products were updated. Had to buy another app on Shopify which works way more bitter than this app.
Cange prices not for all products.. and then I try to change them back it changes them all... Now I don't know what to do.. absolutely chaos
This is a great app. I can show directly to the customer discount price on the product page. i recommend for a new shop.
Thanks a lot for your review! Feel free to reach if you need anything! :D
Is there a way to revert the prices? It made multiple discounts for the same items. Uninstalled and everything remain the same. THIS APP IS TRASH. DO NOT INSTALL IT!!! HOW DO YOU FIX THIS AND WHY YOU DO NOT RESPOND MY EMALIS? YOUR EXCUSE DO NOT HELP RESOLVE THE ISSUE AND YOU HAVE TO FIX IT ASAP****************************************************************************************************************************************************************************************************************
Hi, thanks for your feedback. I am sorry you're experiencing issues.
As you probably saw during the app onboarding after setup, Ahia works like a colleague and manually changes prices for you. Also, I saw that you chose to create a one-way price change (there's a warning before you proceed). If you choose a one-way percentage price change you can't revert it, that's how math works.
Also, I saw that you created three more price changes after the first one, but since the app was removed we can't process it.
If you didn't already, please write to our customer service to check if it's possible to solve your issue, we will do everything we can.