AG Product Reviews App & UGC

The app has a lot of options to customise and is really easy to use! I did have a bit of trouble figuring out some details on how to request reviews manually (more of a me issue than an app issue), but Hena from customer service was really helpful and walked me through it.

Hi,

I'm reporting a technical bug in the structured data (JSON-LD) that AG Product Reviews injects into our product pages.

Store: varidesko.pl (Shopify store ID 097d14-5c)
Example affected URL: https://varidesko.pl/products/stacja-robocza-esd-fortis-pro

Issue:
The app injects a block (inside a div.shopify-block.shopify-app-block) containing a Product type with aggregateRating. The description field in this JSON contains raw, unescaped line breaks (literal newlines inside the JSON string value), which produces invalid JSON. For example:

"description": "<h2>Stół roboczy ESD Fortis Pro – maksimum możliwości w jednym stanowisku<strong><br></strong>
</h2>
<p><str...

Because the newlines inside the string are not escaped as \n, this block fails to parse as valid JSON. This means:

The aggregateRating data (which should help our review stars appear in Google/AI search results) is likely being ignored by search engines and AI crawlers because the entire JSON-LD block fails validation.
This can be confirmed by pasting the raw script content into any JSON validator (e.g. https://validator.schema.org/) or by viewing page source and searching for application/ld+json.

Additional issues found in the same block:

The image field uses a relative URL (files/Fortis-Pro.jpg) instead of an absolute URL, which is non-compliant with the Schema.org / Google structured data requirements (absolute URLs are required).

Requested fix:

Properly escape all special characters (especially newlines, and HTML entities where relevant) when serializing the description field into the JSON-LD script, so the output is valid JSON.
Convert the image field to an absolute URL (e.g. https://varidesko.pl/files/Fortis-Pro.jpg).

Impact: This affects structured data validity across all product pages using this review block, not just the example above — it's likely a global template issue in how the app renders the JSON-LD, so a single fix should resolve it store-wide.

Happy to provide more examples or a screen recording if useful. Thanks for looking into this.

This is a powerful app that is helping us level up our review game, alhough set up is easy, I did need support to show me how to send an invitation to review on past orders (greater than 60 days too) Kipuka in the support team handled that for me and in the end it was super easy!

I’ve had a great experience using Air Reviews for my Shopify store. The app is easy to use, reliable, and has been very helpful for managing customer reviews and building trust with shoppers.

A special thanks to Maya from the customer support team. She was extremely helpful, professional, patient, and quick to understand and resolve my issue. The level of support I received from Maya was excellent and really made the overall experience even better.

Highly recommended Air Reviews for Shopify store owners, especially because of their excellent product and outstanding customer support!

Really amazed by this and the quick setup help as well. Really easy to figure out and use. I'm shocked this is free to, I would be more than willing to pay for this though I think it's smart the way this is free but promotes other products. Really smart, and I will definitely be trying and paying for your other products.

Excellent Support

I had a wonderful experience with AG Product Reviews App & UGC. Their team helped me set up the app and made the whole process quick and easy. They were extremely helpful, friendly, and fast to respond whenever I needed assistance. Excellent customer service and support! I highly recommend them to anyone looking for a reliable product reviews app. Thank you for the great help!

O melhor suporte que já tive! A Oliva foi simplesmente sensacional!

Precisei de ajuda para configurar o aplicativo no meu tema e o suporte do AG Product Review superou todas as minhas expectativas. O atendimento foi impecável, resolveram Absolutamente TUDO o que eu precisei com muita rapidez, paciência e atenção aos detalhes.

Um agradecimento especial para a Oliva, que me atendeu com uma simpatia gigante e não descansou até deixar tudo funcionando perfeitamente na minha loja. Atendimento 5 estrelas de verdade! Se você procura um app excelente com um suporte humano e eficiente, pode instalar sem medo. Recomendo de olhos fechados!

The app works well, and the support experience was excellent. I had an issue with reviews not syncing/displaying correctly, and **Iris** quickly identified and fixed the problem. Once resolved, all the reviews showed up as expected.

Really appreciate the prompt, patient support and clear communication. Thanks, Iris!

Great app with everything you need to create a professional-looking review section for your Shopify store. There are plenty of customization options, and the team is very helpful and responsive. I had an issue and reached out for support, and they fixed it incredibly fast. Highly recommended! Special thanks to Iris.

It is a great app with professional support; they handle everything for you free of charge. The support team was excellent (HENA ) —especially the technical support representative—who helped me a great deal. They added a creative touch and a professional look to the customer reviews, making my website appear much more professional than before.