Air: Product Reviews App & UGC
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Review import works great and site integration looks nice, simple and a great free option. Issue is that the app settings and review management menu are terribly unstable, it is difficult to search for or edit more than two or three things before the app stops working and gives errors, then refresh the page and that works about 40% of the time, most of the time it just gets stuck on a loading screen telling you to try refreshing again. Once set up, it seems great! just needs some refinement.
I had problems with other apps and Hana really took care of me and solved my problem quickly. Your customer service is always very fast and focused on solving problems. Thank you.
Supportive agent specially Emily Doris really appreciate...
Lydia solved our problem really quickly, instruction was SUPER clear, but I could not understand at first. However, she escalated and give us more clear instruction with pictures and bullet-lists. Which help me A LOT! They are always ready for you to help out, 24/7. Not even small delay.
I wish I could give you guys 100 STARS.
Thank you once again
Hi Le Ciel,
Thank you for your kind words about our support team! We're so happy to hear that Lydia was able to resolve your issue quickly and provide clear instructions with pictures and bullet points. We strive to make our support as helpful and easy to understand as possible.
We're also thrilled that you found our team to be readily available and responsive, even with a 24/7 schedule. Your 100-star wish is the highest compliment we could receive!
Thank you for sharing your positive experience and for choosing Air product reviews! 😊
Trato impecable por parte de Hana. Resolutiva y muy eficiente.
He quedado más satisfecha con el trato recibido. Gracias!
Sunny was a big help for me and setting up my reviews. She was always ready to answer my questions and provide quick solutions. Amazing service! 10/10
Very amazing app, the customer service is too good specially Pamela.
Customer service is top notch. If we have an issue we can count on them to reply within minutes on their live chat. Very friendly and would recommend this app to everyone. Thank you for your support.
Rosie and the team have been very helpful!
I had a small issue with how my reviews looked. I messaged the chat and Audrey was quick to respond. She understood my issue and immediately let her team know. In few minutes, it was resolved with proof! Customer support was smooth, easy, and helpful. Thank you guys so much, and for Anivia for fixing my issue!
Today, I reached out to customer support for assistance with several facets of the Air: Product Reviews application. Promptly and proficiently, they addressed all of my queries and requests, delivering exemplary assistance throughout the entire process.
My experience was genuinely gratifying, and I extend my gratitude to Hana and Toby for their exceptional support. Should you require assistance, do not hesitate to contact them, they will undoubtedly execute their duties with precision and proficiency.