Air: Product Reviews App & UGC

Although I have not tried this application in terms of ease of use, I would like to evaluate one of the employees of the help center in providing the service, and her name is here because she is very cooperative and quick in resolving problems, and is very polite and kind in dealing, so I feel that it is a beautiful start with this application, as long as the help center communicates with customers in a nice way and they are quick to solve the problem, thank you

Customer care service is outstanding. Agents were very kind, professional and quick to resolve the issue. They make sure that agents are available to respond quickly, so I had the luxury of receiving assistance by Juliana, Raymond, Lydia, and Jasmine. All my questions were answered clearly and very fast, and I also receive the guidance on how to use the app efficiently. I feel comfortable using this application knowing that there are dedicated people ready to provide exceptional service.

This app is amazing. Has a lots of customizations which are easy to use. It doesn't require a big learning curve since they have a very helpful customer service. I was stuck for a bit in a settings and after chatting with them, Emily resolved my issue very quickly. I am satisfied with Air Product's service and highly recommend for others.

I’ve had some good customer support experiences before, but Tiana has taken things to a whole new level! Honestly, I’m starting to think she might be a superhero in disguise. She was so quick to solve my issue, I barely had time to make a cup of coffee before everything was sorted. And not just that—she did it with such charm and grace that I couldn’t help but smile the entire time.

If every customer service rep were as delightful and efficient as Tiana, the world would be a much better place. Seriously, if Tiana ever starts a fan club, sign me up—I’m already a huge fan! Thanks for making my day, Tiana. You’re the best!

Wonderful customer support, Audrey helped me with the entire set up process start to end, and loved how it was automated. It would help to get a summary of how she went about it so that if I have a need to future add-on but getting a transcript of the chat and the automated processes that was requested help on in shopify setups. Hope this helps, thank you!

Avada support (Kevin) is great.
I had home page issues after updating Theme.
He helps me to solve this problem easily.

Thanks a lot.

Exceptional Support from Hana!
Hana has been incredibly helpful in assisting me with the AirReviews Shopify app. From the moment I reached out, she was quick to respond and provided clear, step-by-step guidance to resolve my issues. Her patience, knowledge, and dedication to customer satisfaction are truly commendable. Thanks to her support, I was able to get everything up and running smoothly. I highly recommend working with Hana and the AirReviews team for anyone looking for top-tier customer service!

Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)

I contacted the Air: Product Reviews app & UGC support team to solve a problem with placing the reviews block in a specific spot on my website that the Shopify builder needed to support. My issue was resolved within 15 minutes. Huge thanks to the Air: Product Reviews app & UGC team for their prompt assistance and super fast support! Highly recommend to everyone!

Great app, and great customer service, I had an issue adding the review stars to my collection pages and Hana and Toby sorted it our right away. Hana was very polite and answered straightaway. Lovely people :)