Air: Product Reviews App & UGC
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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I’ve had some good customer support experiences before, but Tiana has taken things to a whole new level! Honestly, I’m starting to think she might be a superhero in disguise. She was so quick to solve my issue, I barely had time to make a cup of coffee before everything was sorted. And not just that—she did it with such charm and grace that I couldn’t help but smile the entire time.
If every customer service rep were as delightful and efficient as Tiana, the world would be a much better place. Seriously, if Tiana ever starts a fan club, sign me up—I’m already a huge fan! Thanks for making my day, Tiana. You’re the best!
Wonderful customer support, Audrey helped me with the entire set up process start to end, and loved how it was automated. It would help to get a summary of how she went about it so that if I have a need to future add-on but getting a transcript of the chat and the automated processes that was requested help on in shopify setups. Hope this helps, thank you!
Hi PUPSTARS,
Thank you for your thoughtful feedback! 😊 We’re delighted to hear that Audrey provided excellent support throughout your setup process. Your suggestion to include a summary or transcript of the setup steps is a great idea, and we’ll definitely look into it. If you ever need further assistance, we’re just a message away. Thank you for choosing Air Reviews!
Best regards,
The Air Reviews Team
This app is amazing. Has a lots of customizations which are easy to use. It doesn't require a big learning curve since they have a very helpful customer service. I was stuck for a bit in a settings and after chatting with them, Emily resolved my issue very quickly. I am satisfied with Air Product's service and highly recommend for others.
Hi Super Gadget Mart,
Thank you for your fantastic feedback! 🌟 We’re thrilled to hear that you’re enjoying the app’s easy customizations and helpful customer service. Emily will be delighted to know she resolved your issue quickly. Your recommendation means a lot to us—thank you! If you ever need assistance, we’re always here.
Best regards,
The Air Reviews Team
Avada support (Kevin) is great.
I had home page issues after updating Theme.
He helps me to solve this problem easily.
Thanks a lot.
Hi cocobear,
Thank you for your kind words! 😊 We’re glad Kevin could help you resolve the home page issue after your theme update. We're always here to assist you whenever you need us. Thanks for being with us for a year!
Best regards,
The Air Reviews Team
Exceptional Support from Hana!
Hana has been incredibly helpful in assisting me with the AirReviews Shopify app. From the moment I reached out, she was quick to respond and provided clear, step-by-step guidance to resolve my issues. Her patience, knowledge, and dedication to customer satisfaction are truly commendable. Thanks to her support, I was able to get everything up and running smoothly. I highly recommend working with Hana and the AirReviews team for anyone looking for top-tier customer service!
Hi themiraclebrands.store,
Thank you so much for your glowing review! 🌟 We’re thrilled to hear that Hana was able to provide such clear and dedicated support to help you get everything running smoothly. Your kind words mean the world to us, and we truly appreciate your recommendation. We're here whenever you need us!
Best regards,
The Air Reviews Team
I contacted the Air: Product Reviews app & UGC support team to solve a problem with placing the reviews block in a specific spot on my website that the Shopify builder needed to support. My issue was resolved within 15 minutes. Huge thanks to the Air: Product Reviews app & UGC team for their prompt assistance and super fast support! Highly recommend to everyone!
Hi FastGlam,
Thank you for your kind words! 😊 We’re thrilled to hear our team could resolve your issue so quickly and get the reviews block placed exactly where you wanted. Your recommendation means a lot to us, and we’re here anytime you need assistance!
Best regards,
The Air Reviews Team
Great app, and great customer service, I had an issue adding the review stars to my collection pages and Hana and Toby sorted it our right away. Hana was very polite and answered straightaway. Lovely people :)
Hi Serene Jewellery,
Thank you for your kind words! 😊 We’re so glad Hana and Toby could quickly help you add the review stars to your collection pages. It’s wonderful to hear that they provided such polite and prompt service. We're here for you anytime you need us!
Best regards,
The Air Reviews Team
Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)
Hi Pioneer Clothing,
Thank you for your wonderful feedback! 😊 We’re thrilled to hear the app has improved your customer experience. Hana will be delighted to know she helped with the integration. Your recommendation means a lot—thank you! If you ever need help, we’re here for you!
Best regards,
The Air Reviews Team
The modules were unpublished due to an unknown/ maybe theme related issue, but Jasmine came to the rescue in less than 5 minutes!
Hi Roses del Fuego,
Thank you for your feedback! 🌟 We’re so glad Jasmine was able to quickly resolve the issue with your modules. It’s great to hear she had everything fixed in under 5 minutes! If you need anything else, we’re always here to help.
Best regards,
The Air Reviews Team
Excellent customer service. Handled our issue within minutes.