Air: Product Reviews App & UGC
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Dear Air Product Reviews Tech Support Team,
I'm writing to express my sincere gratitude for the exceptional assistance I received from your team members, Hana and Toby, in setting up my star rating and review box on my Shopify store.
Their expertise and patience were invaluable in helping me navigate the setup process and customize the features to perfectly suit my store's needs. Thanks to their guidance, I was able to quickly implement a user-friendly review system that has significantly enhanced my customers' shopping experience.
I'm particularly impressed with the ease of use of the Air Product Reviews app and the quality of customer support. Hana and Toby's knowledge and responsiveness were top-notch. I would highly recommend this app and your team to any Shopify merchant looking to improve their online store.
Thank you again for your excellent service!
Best regards,
Khizra
Choose Good
Hi Khizra,
Thank you so much for taking the time to share your experience! 😊 We’re absolutely delighted to hear that Hana and Toby were able to provide the expert guidance and support you needed to get the star rating and review box set up just right for your store. Their dedication to helping merchants like you is something we’re really proud of, and we’re thrilled it made a positive impact on your setup process.
It’s wonderful to know that Air Product Reviews has not only been easy to use but has also enhanced your customers' shopping experience. Your recommendation means a lot to us, and we're excited to continue supporting your store as it grows.
Thanks again for choosing Air Reviews, and we’re always here if you need anything in the future!
Best regards,
The Air Reviews Team
I had an amazing experience with Avada's customer care service! From start to finish, they were incredibly responsive and genuinely eager to help. Special shout-out to Hana from the support team, who went above and beyond to make sure all my questions were answered and issues resolved. She was knowledgeable, patient, and offered valuable insights that really made a difference. It's rare to find such exceptional customer service these days, and Hana truly made my experience outstanding. Thank you, Avada and Hana, for the fantastic support!
Hi Bee Stif,
Thank you for sharing your amazing experience! 🌟 We’re thrilled to hear that Hana provided such exceptional support, answering all your questions and resolving your issues with patience and expertise. Your kind words mean a lot, and we’ll be sure to pass them on to Hana. If you ever need assistance, we’re always here for you!
Best regards,
The Air Reviews Team
Although I have not tried this application in terms of ease of use, I would like to evaluate one of the employees of the help center in providing the service, and her name is here because she is very cooperative and quick in resolving problems, and is very polite and kind in dealing, so I feel that it is a beautiful start with this application, as long as the help center communicates with customers in a nice way and they are quick to solve the problem, thank you
Hi Bellezzawow,
Thank you for your thoughtful feedback! 😊 We’re delighted to hear that your experience with our help center has been positive and that our team was quick, polite, and cooperative in resolving your concerns. It’s wonderful to know this has given you a great start with the app. If you need anything else, we’re here for you!
Best regards,
The Air Reviews Team
Hi Miss Abby,
I just wanted to thank you for your help with the color selection! Your guidance was invaluable in helping me choose the perfect shade to make my project stand out. I really appreciate the time and effort you took to explain everything. Thanks again
Hi Prime Store,
Thank you for your kind words! 😊 We’re so glad to hear that Abby’s guidance helped you find the perfect color for your project. She’ll be delighted to know her efforts made a difference. If you need more assistance, we’re always here to help!
Best regards,
The Air Reviews Team
They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....
Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.
We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.
We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.
Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.
Best regards,
AirApps Support Team
First time asking a setup question ♀️. First of all, they have many languages to choose from, which is very user-friendly for me! Also, a big thank you to Hana for her kind and patient help in setting up the programs I needed for my store . This has been a huge help to me! Thanks again to Hana for her patience.
Hi Richesse accesorios,
Thank you for your thoughtful feedback! 😊 We’re so glad to hear that the language options made the app user-friendly for you and that Hana provided kind and patient assistance during setup. It’s wonderful to know her support made a big difference. If you need any further help, we’re always here for you!
Best regards,
The Air Reviews Team
The software is very convenient to use, and the customer service Jade is also very responsive and can solve the problem quickly. I recommend everyone to use this software.
Hi lunamercato,
Thank you for your kind feedback! 😊 We’re thrilled to hear you find the app convenient and that Jade provided quick and responsive support. Your recommendation means a lot to us, and we’re here anytime you need assistance!
Best regards,
The Air Reviews Team
This app is amazing. Has a lots of customizations which are easy to use. It doesn't require a big learning curve since they have a very helpful customer service. I was stuck for a bit in a settings and after chatting with them, Emily resolved my issue very quickly. I am satisfied with Air Product's service and highly recommend for others.
Hi Super Gadget Mart,
Thank you for your fantastic feedback! 🌟 We’re thrilled to hear that you’re enjoying the app’s easy customizations and helpful customer service. Emily will be delighted to know she resolved your issue quickly. Your recommendation means a lot to us—thank you! If you ever need assistance, we’re always here.
Best regards,
The Air Reviews Team
I had challenges with the review app, but Audrey was so patient with me, and she made me understand, she's really an asset to your company, hope she is recognised and get a promotion one day.
Hi THE YAKGONA BRAND,
Thank you for your kind words! 😊 We're glad Audrey could patiently guide you through the challenges, and we absolutely agree—she's a valuable part of our team. We'll be sure to pass on your appreciation! If you need anything else, we're always here to help.
Best regards,
The Air Reviews Team
Highly recommend this app, it really has made such a difference to the overall customer experience. Hana in customer services helped us to integrate the app to our store. Thank you! :)
Hi Pioneer Clothing,
Thank you for your wonderful feedback! 😊 We’re thrilled to hear the app has improved your customer experience. Hana will be delighted to know she helped with the integration. Your recommendation means a lot—thank you! If you ever need help, we’re here for you!
Best regards,
The Air Reviews Team