Air: Product Reviews App & UGC
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They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....
Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.
We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.
We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.
Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.
Best regards,
AirApps Support Team
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I recently integrated the Air product review app with my Shopify store, and I have to say, the experience was fantastic! A huge thank you to Audrey and Toby from the support team—they went above and beyond to assist me throughout the process. Their expertise and dedication made the integration seamless, and I was truly amazed by their professionalism and quick responses to my questions. I highly recommend the Air product review app for anyone looking to enhance their store’s customer feedback experience!
I loved it, it is easy to use as I am a newbie to all that stuff. The staff is very cooperative, I got stuck at some places few time. However, my savior Jasmine from Avada saved me with my precious time and effort and I got myself again on the right track.
Super App. Konnte alle meine Bewertungen aus dem alten Shop direkt integrieren und wenn etwas nicht funktioniert hat hat mir Hana schnell dabei geholfen das Problem zu lösen
It's really cool ! Very fast to finish managing reviews without complex CSV importing
Good customer support, I love the layout designs and it is so fast and easy you use.
It's an excellent app with very nice and quick customer support! Sunny helps me a lot! Free to use and easily understandable. The Air Product reviews is an excellent tool for Shopify store to increase sales and conversion.
Love it, love the support from the team, especially Liz she has been so great. Thank you again for going over and beyond the call of duty.
Perfekt, Thank you Jasmine
app is good but the support is great