Air: Product Reviews App & UGC
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Hi dear avada team I am very happy to share my experience with your team
There is I am facing some issues yesterday. In that situation I contacted to
Rosie and anivia thanks lot both you and your organisation
Keep it up,
Loved the customer service experience. Lydia was quick with the answers I required about the app. Thank you so much!
The best Reviews app on Shopify!
I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.
Dear KynexKitchen Team,
Thank you for taking the time to share your candid feedback about our app. We wanted to address the recent issues you've encountered with our app and apologize for the unsatisfying experience.
We understand your frustration, and We're sorry that our support process has not met your expectations. Allow me to provide some clarity regarding the timeline of our support interactions:
- On July 16th, you contacted us regarding the display of 4-star reviews first on your product page and inquired if it could be changed to show 5-star reviews first.
- Several hours later on the same day, our support team responded, explaining that our review box supports showing reviews based on dates. We also mentioned that it currently does not support settings to show reviews by rating first. However, we provided a workaround, suggesting that customers on the storefront can select which type of reviews to display first.
Regarding your request to display 5-star reviews first on your product page, we understand that you would like to highlight positive feedback. However, it is important to note that our app is designed to show reviews based on dates to ensure transparency and compliance with Shopify's policies. Automatically showing the highest reviews first can be considered misleading and fraudulent, which goes against Shopify's guidelines.
We sincerely apologize for any inconvenience and misunderstanding that may have occurred. We are constantly working to improve our app and our support services to better meet the needs of our customers.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We value your feedback and are here to help.
Thank you for your understanding and patience.
Best regards,
AirApps Support Team
The app works great for our needs. The product reviews work seamlessly, and the support has been absolutely wonderful. Hana helped me with migration of reviews to our latest template and version of our product quickly and effortlessly. Cannot recommend this for your store enough!
This is a really good app for product reviews. Many customization options, many display options and good customer support. Easy to set up and customize to match the theme of my website. Needed support with displaying rating on collection pages, Sunny from Avada helped to add it in less than 30 minutes without any issue. Highly recommend!!
Muy buena aplicación, aunque un poco complicada de configurar. Gracias a Audrey por la ayuda
Gracias a Kevin y a una compañera Nguyen Ngoc Vân Khanh que me han ayudado a configurar al aplicacion en mi tienda online. Muy amables
This app is really great. Everything can be done with so much ease. The support team is wonder. They are so prompt and so ready to help. A special thanks to Hana and Toby for helping me with the problems that I was facing. Thank you Hana and Toby for being so wonderful.
Realy it is the best App for importing reviews, and the best of that, their quick and clear support at the time you need them.
So a big thaks for you.