Air: Product Reviews App & UGC
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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I had some trouble getting the reviews to import to my Shopify store but Hana was amazing. She not only imported the reviews but broke down the steps for me to be able to complete on my own for future products.
Great App so far!
Hi 910 Designs,
Thanks for sharing your experience! We're glad to hear you're finding our app great so far.
We understand importing reviews can be tricky sometimes. It's fantastic that Hana was able to help you out and even teach you how to do it yourself for future products. That's exactly the kind of support we aim to provide!
It's great that you're now set up to easily manage your product reviews and ratings. We hope this helps boost your store's social proof.
Thanks for choosing Air Reviews. We're here if you need any more help as you continue using the app!
Best,
The Air Reviews Team
Great app. I love that I can import reviews from Amazon. It is easy to import reviews. Also, it is easy to edit reviews, such as changing names or text.
Moreover, this app provides a wide array of options to personalize the look of reviews, adding a layer of excitement and creativity to the process.
I can only leave a review by mentioning superb customer support - I got answers to my questions instantly using live chat.
Hi Rementi,
Thank you for the awesome review! 😊 We're thrilled to hear you’re enjoying the Amazon import feature and the flexibility in editing and personalizing your reviews. It’s also great to know our customer support met your expectations. We're here whenever you need us!
Best regards,
The Air Reviews Team
Hana was a great help. i am happy with her assistance today
I had a major issue with the Air Product Reviews app and contacted support for help. Initially, they told me to wait and assured me the problem would be handled. However, after two days, they simply wrote back saying they couldn't do anything about it. The whole system is awful and the support is unhelpful. I'm very disappointed and will be deleting this app. I do not recommend it to anyone.
Dear KynexKitchen Team,
Thank you for taking the time to share your candid feedback about our app. We wanted to address the recent issues you've encountered with our app and apologize for the unsatisfying experience.
We understand your frustration, and We're sorry that our support process has not met your expectations. Allow me to provide some clarity regarding the timeline of our support interactions:
- On July 16th, you contacted us regarding the display of 4-star reviews first on your product page and inquired if it could be changed to show 5-star reviews first.
- Several hours later on the same day, our support team responded, explaining that our review box supports showing reviews based on dates. We also mentioned that it currently does not support settings to show reviews by rating first. However, we provided a workaround, suggesting that customers on the storefront can select which type of reviews to display first.
Regarding your request to display 5-star reviews first on your product page, we understand that you would like to highlight positive feedback. However, it is important to note that our app is designed to show reviews based on dates to ensure transparency and compliance with Shopify's policies. Automatically showing the highest reviews first can be considered misleading and fraudulent, which goes against Shopify's guidelines.
We sincerely apologize for any inconvenience and misunderstanding that may have occurred. We are constantly working to improve our app and our support services to better meet the needs of our customers.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We value your feedback and are here to help.
Thank you for your understanding and patience.
Best regards,
AirApps Support Team
Did great helping me get my app enabled, thank you!
best customer service by Hana such a great person she is
Helped me importing my reviews within a minute
Judy and Nikita helped me a lot thank you
The app is incredibly user-friendly and makes it easy for customers to leave reviews. The customization options are fantastic, allowing me to tailor the review display to perfectly match my store's aesthetic.
What really sets Air Product Reviews apart is the support team. They're incredibly responsive and helpful. Whenever I've had a question or needed assistance with a specific feature, they've gone above and beyond to ensure I was satisfied. I highly recommend this app to any Shopify store owner looking to boost their credibility and increase sales.
Thank Tiana. Helped me a lot
I am nothing but completely satisfied with the Air Product Reviews app. I found all the important features in this app. On top of this, it is very easy to use. But what I liked the most about this app is its support. The customer team has been prompt to date with my queries and takes care of my requests. The support team members Mia and Tiana have helped me fix an issue (I've been frustrated with this issue until I got in touch with them) with displaying my reviews in just a few minutes and I can't thank them enough. Kudos to you guys and definitely a great app for all the Shopify stores.
Hi Xpress Shoppe,
We're thrilled to hear you're completely satisfied with Air Product Reviews! It's great that you've found all the important features you need.
We're especially pleased that our app's ease of use and excellent support stand out to you. Mia and Tiana will be delighted to know their quick assistance resolved your frustrating issue.
Thank you for your kind words and recommendation. We're committed to providing top-notch service to all Shopify stores like yours.
We appreciate your trust in Air Reviews!
Best regards,
The Air Reviews Team