Air Product Reviews App & UGC
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
レビュー (5,643)
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評価順
Audrey helped us set up the entire review system step by step. Very professional
Thanks as always to the team, support just a chat click away and fixed just as quick!
Hi Thomas 'Cocky' Hunter,
Thanks for the fantastic feedback! ⚡ Love your emphasis on our quick chat support - it's great to know we're living up to our promise of swift solutions when you need them!
We'll keep being just a click away!
Best regards,
The Air Reviews Team
Air and Aveda products have been amazing for my store. I appreciate you so much! The customer service is excellent!
It was amazing Damian walked me through how to set up product reviews which made it amazing for me.
Hi Thatgirlperfumeoil,
Thank you for your wonderful feedback! 😊 We’re so glad Damian could guide you through setting up product reviews and make the process smooth for you. If you ever need more assistance, we’re always here to help!
Best regards,
The Air Reviews Team
Appreciating your efforts. Quick attempt and Quickly resolved!
the app is perfect and @hana from customer services was very kind and fast
Thank you Hana for your excellent and professional help.
Hi Luminescent Candle Co,
Thank you for your kind words! ✨ I'll make sure Hana knows how much you appreciated her excellent and professional support!
We're here whenever you need assistance!
Best regards,
The Air Reviews Team
They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....
Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.
We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.
We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.
Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.
Best regards,
AirApps Support Team
this is great app for collect reviews from your platform, and also with free opinion to use it, it gives time to learn the app. @Audrey
The app works great and does exactly what it promises, even on the free plan. The support team is very responsive.
Hi Kienest,
Thanks for your great feedback! ⭐ We're delighted to hear you're getting such good value from our free plan and that our support team has been there when you need them.
We're here to keep delivering on our promises!
Best regards,
The Air Reviews Team