Air Product Reviews App & UGC

The customer support is amazing. Especially Anthea Maison! They helped me for over an hour holding my hand through a very complicated process of moving my reviews from one place to another. Great service!

Easy to use and very beautiful ❤️

I'm grateful to have access to this app. THANK YOU! I love the homepage tab that allows customers to instantly click on to see reviews. I like that customers can leave pictures. Only issues are that It's not as straight forward as other apps and some of the wording on features need to be updated to reflect when the customer actually gets sent the first review reminder: after fulfillment not after delivery. I was happy to be told that they actually get it after fulfillment though. It would be great if customers can be seen as verified by simply reviewing from the link sent to them via email as well rather than only having the option to sign in to be considered verified. Signing in can be something that makes the customer not want to review and the fact that they received an email requesting a review proves that they are a legitimate customer.

Quick and easy resolution

Lydia was so polite, thanks a lot!

I was supported by Tracy today and she was extremely helpful and resolved my issue quickly!

Excellent product. Really easy to set up and very straightforward to import reviews from Amazon. The support I received from Esther when I had a couple of queries was exceptional. Very highly recommended.

The service quality is very good, especially Ms. Esther, she took very good care of me, I thank her very much for her help.

We were facing issue with featured review and Prakash help us fix the issue within minutes. Thanks for the quick support and response from the team.

Chanced upon this app when trying to change over from another review app. Was a little sceptical at the start as it was a free app with all the features I needed. Nonetheless, it was free so I decided to give it a try.

First thought, the app was very well built with clear instructions. However, there were many aspects of it that were not fully built on like the integration function. The best part about the app I got to say was the customer service team that was with me throughout the day. They were experienced, kind and really knowledgeable about the app. It was as if I was speaking to a human AI that replied almost instantaneously. They helped with importing reviews, general questions, building widgets and even debugging certain issues when it came to integrating widgets into my store. Defo a major thumbs up to the customer service team!

Overall, really good app and Shopify should have more apps like this as it really supports the whole small business scene. Would recommend anyone to use this app if they are looking to put some reviews on their site!