Air Product Reviews App & UGC
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject.
I found that out when I wanted to make a small new change to that template.
When I asked about this they literally blamed me, saying "Not sure you saved when you edited"
LOOL what the hell is this customer support?
I know I saved it because I tested it and a lot of customers already received that new version....
Horrible that you change things randomly, and horrible Customer Support blaming the client
Hi Hera Team,
We're truly sorry for the experience you had with our app and the frustration caused by the situation.
Regarding the template changes, we’ve looked into this and believe the issue may have been caused by a glitch in the app. We’ve since restored the correct content, and our development team is actively investigating to ensure this doesn't happen again in the future.
We want to apologize for the response you received from our support team—it was never our intention to blame you for the issue. The comment about saving the template was meant to gather more details for our investigation, but we understand how it came across and how upsetting that must have been. We will be addressing this internally to ensure it doesn’t happen again.
We greatly appreciate your patience and collaboration in helping us resolve this. Please feel free to reach out directly if you have any further concerns.
Thank you again for bringing this to our attention. We're committed to improving and making sure you have a better experience moving forward.
Best regards,
AirApps Support Team
무료 요금제가 없으며, 한국어지원도 되지 않습니다.
안녕하세요, Day Ruutin Skincare Cosmetics 스토어 운영자님,
Update 21/3:
Air Product Reviews에서 이제 한국어를 지원하게 되었습니다. 업데이트된 언어 옵션을 여기에서 확인하실 수 있습니다: https://prnt.sc/cc11mrMiyScW
Air Product Reviews를 다시 고려해 주시길 바랍니다. 온보딩 단계를 건너뛴 후, 플랜 선택 화면에서 무료 플랜을 선택 하실 수 있습니다: https://prnt.sc/sc651OxYsiEy
앱을 다시 설치하실 계획이 있으시거나 추가 도움이 필요하시면 언제든 편하게 문의해 주세요. 지원해 드리겠습니다.
AirApps 지원팀의 Liz입니다. Air Product Reviews에 대한 리뷰를 남겨주셔서 진심으로 감사드립니다! 고객님의 소중한 피드백 덕분에 저희는 앱을 더욱 발전시키고 개선할 수 있습니다.
고객님의 의견을 충분히 이해하며, 좋은 소식을 전해드립니다!
곧 한국어 지원이 추가됩니다! 고객님의 요청을 듣고, 현재 저희 팀이 한국어 지원을 위해 작업 중입니다. 곧 더 원활한 경험을 제공해 드릴 수 있을 거예요!
무료 플랜도 제공됩니다! 혹시 설정 과정에서 찾기 어려우셨다면 정말 죄송합니다. 고객님께서 쉽게 접근할 수 있도록 직접 가이드를 제공해 드릴 수 있습니다.
저희는 고객님께서 Air Product Reviews를 다시 한번 사용해 보시길 진심으로 바랍니다! 스토어에 맞게 완벽하게 설정하실 수 있도록 최선을 다해 도와드리겠습니다.
앱을 다시 설치해 보실 의향이 있으신가요? 언제든 편하게 말씀해 주세요!
Best regards,
Liz
Too many bugs in the app.
Hello Nursing Focus Team,
We sincerely apologize for the inconvenience you faced due to the bugs in the Air Product Reviews app. We understand how frustrating this experience must have been for you, and we take your feedback seriously.
Our team has worked diligently to resolve these issues, and we're committed to ensuring a smooth and reliable experience for you moving forward. If there's anything specific you'd like us to address or if you need any further assistance, please don't hesitate to reach out.
Thank you for giving us the opportunity to improve, and we look forward to providing you with the best possible service.
Best regards,
AirApps Support Team
bad
Dear KarmaLucky Store's Owner,
We genuinely value your feedback and would love the opportunity to understand the issues you faced and address them promptly. Our support team is here to assist you, and it’s important to us that you have a positive experience with our app.
Could you please provide us with more details about the problems you
encountered? Your input will help us improve the app and ensure it meets your needs. Additionally, we are committed to resolving any issues you are experiencing as quickly as possible.
Thank you for your time, and we look forward to hearing from you soon.
Best regards,
AirApps Support Team
We had installed that app, as it did read client or order data of our store.
After a newer update, that app became the same data-kraken as all the other review apps. This is the reason, why we have to change our rating from 5 to 1 stars.
Too bad. You had an outstanding feature over all other review apps, but you ruined it. :(
Former rating ----------------------------------
Great app with great support.
I really appreciate that app for two reasons:
1. The app reduces the shared client data to a minimum. Not like the competitors apps who are data kraken.
2. Great and fast support!
Highly recommended.
Very bad customer service from Juliana!! Something like that... unacceptable!!
my all old reviews got deleted due to the app bug problem, help me get them back fast
THIS USELESS APP MESSED UP MY THEME! IT KEEPS ADDING 1 START REVIEW RATING TO EVERY NEW PRODUCT I ADDED TO MY STORE! I HAVE UNINSTALL THIS USELESS APP YET EACH TIME I ADD A NEW PRODUCT TO MY STORE IT AUTHOMATICALLY GIVES THE PRODUCT A 1 STAR RATING!!! I HOPE THIS APP CRASH AND I PRAY SHOPIFY KICKS YOUR BUSINESS OUT! GGGRRY!!
Where are the reviews? I imported them and nothing.
COULD NOT GET THIS TO WORK AT ALL!
THIS ISN'T A USER FRIENDLY APP. THE INSTRUCTIONS ARE ALL OVER THE PLACE. WITH THE COMPLEXITY OF IMPORTING CSV FILES TO MATCH UP EXACTLY TO WHERE TH INFORMATION NEEDS TO GO, THE INSTRUCTION MUST BE EASY AND USER FRIENDLY. THIS IS NOT THE CASE WITH 'AIR': PRODUCT REVIEWS APP.
FRUSTRATION IS A GOOD WORD IN TRYING TO INSTALL THE PRODUCT. THIS APP WAS RECOMMENDED FROM CJ DROPSHIPPING APP ON A PRODUCT THAT I WANTED REVIEWS FOR. YOU DOWNLOAD THE APP, BUT THEN YOU ARE MET WITH CONVOLUTED 1 SENTENCE STATEMENT INSTRUCTIONS, WITH PAGE EXAMPLES THAT ARE TOO DIM (LITERALLY) TO VIEW TO GET A SENSE OF WHAT TO DO. IT SEEMS THAT THERE SHOULD BE MORE INSTRUCTIONS, MORE DETAIL, THEN THAT WOULD MAKE IT MORE COMPLICATED.
THIS SHOULD BE A SIMPLE THING TO DO, REALLY. I SPENT CLOSE TO 30 MIN TRYING TO INSTALL THEN I GAVE UP. THE INSTRUCTIONS AREN'T DETAILED ENOUGH. IS THERE A VIDEO? THAT WOULD HAVE BEEN GOOD. OFFER A VIDEO TUTORIAL.
I CHALLENGE ANYONE TO CHECK IT OUT TO SEE HOW MUCH OF A TIME WASTER THIS IS. A DRAG AND DROP SCENARIO WOULD HAVE BEEN FASTER AND MUCH SIMPLER. FOR SOMEONE WITH KNOWLEDGE OF HOW TO DO THINGS ON A COMPUTER, THIS WAS EXHAUSTING. WAY TOO MUCH OF A HASTLE, IT NEEDS TO BE A SIMPLE PROCESS. MORE COMMUNICATION WITH THE SUPPLIERS ON HOW TO FORMAT FOR A DOWNLOAD WOULD BE MY SUGGESTION ON HOW TO FACILITATE THIS. I'M MOVING ON TO TRY ANOTHER APP.
Dear 10eleven |10twentyseven team,
First and foremost, we want to express our sincere apologies for the frustration and challenges you encountered while attempting to use our app.
We truly appreciate you taking the time to provide detailed feedback regarding your experience. Your insights are invaluable, and we take them seriously as we continually strive to enhance our user experience.
We've shot you an email for further details, kindly check your mailbox to get our update and solution. If there's anything specific you would like assistance with or if you have any further suggestions, please feel free to reach out directly to 24/7 live chat support.
Thank you so much for your generous support! I am looking forward to hearing from you soon.
Best regards,
AirApps Support Team