Air Product Reviews App & UGC

I'm grateful to have access to this app. THANK YOU! I love the homepage tab that allows customers to instantly click on to see reviews. I like that customers can leave pictures. Only issues are that It's not as straight forward as other apps and some of the wording on features need to be updated to reflect when the customer actually gets sent the first review reminder: after fulfillment not after delivery. I was happy to be told that they actually get it after fulfillment though. It would be great if customers can be seen as verified by simply reviewing from the link sent to them via email as well rather than only having the option to sign in to be considered verified. Signing in can be something that makes the customer not want to review and the fact that they received an email requesting a review proves that they are a legitimate customer.

I had a bit of trouble installing the app so I messaged the customer survice. I talked to Prakash and he helped me with fixing the problem. He was also very clear in the steps I needed to follow. Great and fast service!

Thank you!

Very easy to get started and import reviews. Their support staff is really prompt in answering your queries. (Thanks, Hana!)

My interaction with Esther (your rep) was great. Just after a few moments, and without remote access, she guided me to resolve my issue and also point out next steps. She seems quite knowledgeable, professional, and easy to follow.

i definitely recommend it. their team is very helpful. they solved my problem in seconds

It was my first day trying the app, and I felt a bit lost trying to figure out how to set it up and use all the features. The quick chat option was a lifesaver for getting help. Hana was amazing; she went above and beyond, offering to guide me through the setup and ensuring I could set up automation for reviews. So far, I'm very impressed with the customer support – quick and professional. I hope the app performs as well as the service we've experienced. I give 4 start, not sure how app will perform, but the service was 10 star

@liyda i am happy to help

new to me and hard to use at some points

Good afternoon, friends. This application is really beautiful, especially the fact that it is free attracted me. However, I think they have an important shortcoming. If you say what it is; For customers coming from the computer, their comments are listed in a "Grid" way, but this "Grid" feature is not available for users coming from mobile. I hope they solve this problem as soon as possible. It would be very, very nice if they had this feature. But despite that, it works really well and it is very nice. Their customer service and live support is great, and their communication and care is great. If you use the app, I recommend getting help from "Abby" in the live chat. Have a nice day

great app the best part is its free. i do wish it would import the reviews automaticly or atleast find the products you want to import over instead of having to hunt and search everything other wise its perfect. The customer service agent Audrey is great as well. thank you