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Elevate the customer experience with a modern phone solution for eCommerce
Personalize conversations Inbound calls surface a card in the Aircall phone that contains essential information about customers and orders. Agents can gain context at a glance to personalize conversations, take calls prepared, and serve customers faster. Access order information in seconds Inbound calls also display the customer’s most recent orders, including the value, order status, and the tracking number with a link to the courier status. Agents can access fulfillment details in 1 click
- Display Shopify customer contact information on inbound calls
- Display order information and live parcel tracking links on inbound calls
- Click-to-Dial phone numbers within Shopify to reach customers faster
Lingue
Inglese
Questa app non è disponibile in Italiano
Funziona con
- Gorgias
- Zendesk
- Hubspot
- Intercom
- Slack
- Salesforce
Categorie
Prezzi
Essentials
$120 /mese
o a $1,080/anno con un risparmio del 25%
Price for 3 minimum User licenses required. Additional fees may apply for certain countries including US & Canada
- AI transcripts
- AI Voice Agent (add-on)
- 100+ integrations and API access
- Unlimited inbound calls (toll-free excl)
- IVR, call recording, and click-to-dial
- Send and receive SMS and MMS
- Softphone for desktop, Android, iOS
- Unlimited simultaneous outbound calls
Prova gratuita di 7 giorni
Professional
$210 /mese
o a $1,500/anno con un risparmio del 40%
Price for 3 minimum User licenses required. Additional fees may apply for certain countries including US & Canada.
- All Essentials plan features, plus
- Salesforce CTI integration
- Mandatory call tagging, Smart routing
- Advanced analytics and live monitoring
- Advanced features supported
- Manual & automated call back
- Power Dialer & Voicemail Drop
- Custom plan available with more features
Prova gratuita di 7 giorni
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (2)
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Il 0% delle recensioni ha 5 stelle
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Il 0% delle recensioni ha 4 stelle
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Il 0% delle recensioni ha 3 stelle
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Il 0% delle recensioni ha 2 stelle
- Il 100% delle recensioni ha 1 stelle
This was a terrible experience. They promise the world and cannot even deliver a rock. We only went with them since they were supposed to integrate with our service desk software. Never got to try it since their service never worked after 6 months of service.
Our previous phone company quickly setup our caller ID, so when we called people, our number showed up on their cell phones. After 6 months with Aircall...that still didn't work. It took the previous company about 2 weeks to get it working and they were 20% the price of Aircall.
Then we had to register for text messaging under new rules with Aircall. We submitted multiple tickets and never got it working. They never did it or didn't do it right, but we never got text messaging. After another 3 months of trying, we finally decided to leave.
We moved back to TalkRoute. It may not have as many features, but it works and their customer service is 10x better. We got our number ported back over (which took forever on Aircalls part to move), caller ID added back in, and text messaging setup in about 6 weeks. And they are way less expensive than Aircall. They did in 6 weeks what Aircall couldn't do in 6 months.
Aircall was the biggest waste of time, money, and energy of anything that we've done. We paid $180/month to make about 7 phone calls in 6 months because we kept waiting for things to be corrected. I am disgusted that we stayed for so long, but they kept telling us they were working on it...but nothing ever happened.
We tried using Aircall for 1 week after switching to it from a competitor. It was missing plenty of features that should have been mentioned to us.
After reaching out to them for support, we received no answer after 5 business days.
We tried to cancel our contract amicably, but Aircall chose to answer with the following:
"We understand your concerns and reasoning behind your decision. As you are allowed to cancel the service and port your number out of Aircall, unfortunately we cannot offer a refund on this. The reason behind this is an upfront annual agreement was signed and paid for. I will be happy to process your cancellation now."
I'm very disappointed with their level of service and them hiding behind a contract, all while not providing an adequate level of service.
Assistenza
Assistenza app fornita da Aircall.
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Lanciata
12 ottobre 2022
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