Arvostelut (256)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 89 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 4 % arvioista on 1 tähteä
24. heinäkuu 2025

its totally worth it

VaidyaRoots
Intia
21. elokuu 2025

A FREE app is a "FREE app", else you mention that you have to pay to make use of the full set of features! So that should be the first red flag - if you spend some time going through all the reviews, you'll discover that payments will be required after some usage.

The show-stopper for me was getting contacted by someone from support team on my personal Whatsapp from an unidentified Whatsapp number within seconds after installing the app, offering to provide support and assistance! It just felt wrong and I uninstalled the app after a couple of minutes.

The app might have a ton of features, but something just didn't feel right for me personally.

SQOON
Arabiemiirikunnat
37 minuuttia sovelluksen käyttöä
8. maaliskuu 2024

Top Funktionen, starker und kompetenter Support.

SOL*D. / THE VAULT
Saksa
6 kuukautta sovelluksen käyttöä
AiTrillion vastasi 19. toukokuu 2024

Vielen Dank für das tolle Feedback! 😊 Wir freuen uns, dass Sie mit unseren Funktionen und unserem kompetenten Support zufrieden sind. 🚀

25. heinäkuu 2024

Gustavo
Yhdysvallat
Vuosi sovelluksen käyttöä
21. marraskuu 2023

starwaxathome.pl
Puola
29 päivää sovelluksen käyttöä
23. lokakuu 2023

Pharmazone
Kuwait
15 päivää sovelluksen käyttöä
22. elokuu 2025

AiTrillion has made my store work so much easier. All features in one app, very useful and the support team is always helpful. Highly recommend!

akaaira
Intia
29. heinäkuu 2025

This app saves my hundreds of dollar literally, got all the feature in a single app with very low cast. my biggest problem is the cost i am paying to multiple app is very high. AiTrillion solves this and finally my store is fully integrated with advance tools and automations. thank you so much

Medwora
Intia
2 minuuttia sovelluksen käyttöä
Muokattu 24. heinäkuu 2025

4.5 as there are many features, but are not quite built out as other available options. For instance, we are not using the live chat AiT feature due to basic functionality.
However, there is a lot of value for the price, especially if you consider the pricing of other email automation apps in the market
Be warned, currently the pricing is advertised monthly, but the subscription is annual. Therefore, I have not been a subscribed member just yet.

NufCed
Yhdysvallat
4 kuukautta sovelluksen käyttöä
AiTrillion vastasi 8. marraskuu 2023

We appreciate your honest review. Noted on the live chat feature—we're on it! Thank you for highlighting the value our pricing offers. We'll work on making subscription terms clearer. Looking forward to having you with us soon!

Muokattu 23. heinäkuu 2025

I loved how the app was easy to use plus their are extremely respectable plus they personally optimized it to correctly correlate with ezosto all the staff is loving in supporting just eating to see a change in engagement other than that wonderful app

EZOSTO
Yhdysvallat
17 päivää sovelluksen käyttöä
AiTrillion vastasi 23. huhtikuu 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

4. kesäkuu 2025

I just installed this app. AI Trillion is a great app with various features. The support is fast and very helpful, with good customer service.

Glow Health Haven & Co.
Malesia
Noin 9 tuntia sovelluksen käyttöä
23. huhtikuu 2025

Very good so far, Thank you AiT!

Blue Label Exchange
Yhdysvallat
5 päivää sovelluksen käyttöä
26. maaliskuu 2025

Just started using this app, and so far its the best around for the all in one app and service. The Support is great, fast and efficient. highly recommended to anyone looking to upgrade there store and customers experience. 5 Stars *****

Modern & Heritage Jewellers
Yhdistynyt kuningaskunta
Noin 21 tuntia sovelluksen käyttöä
19. tammikuu 2025

vraiment pas top, car tout est relié une façon tout payent alors que cest indiquer gratuit pour des parties de leur app, malheureusement Jai vue rien de gratuit a part le téléchargement de cette app.

ShopyUnivers
Ranska
44 minuuttia sovelluksen käyttöä
AiTrillion vastasi 24. tammikuu 2025

Merci pour votre retour ! Nous sommes désolés pour votre expérience. Certaines fonctionnalités de base sont gratuites, mais des options avancées nécessitent un abonnement. Nous serions ravis de vous aider à tirer le meilleur parti de l'application. N'hésitez pas à nous contacter ! 😊

18. marraskuu 2024

Very good customer service. they helped me set everything up and customize it to my store.

Helena
Israel
3 päivää sovelluksen käyttöä
1. lokakuu 2024

I recently had the pleasure of interacting with Reena from the AiTrillion team. I needed assistance configuring the membership app, and Reena went above and beyond by offering to configure it for us based on our specific requirements. Her support was prompt, professional, and incredibly helpful. Highly recommend AiTrillion for their excellent customer service.

Prize Pop
Australia
6 päivää sovelluksen käyttöä
AiTrillion vastasi 11. marraskuu 2024

Thank you for your wonderful feedback! 😊 We’re thrilled to hear that Reena provided exceptional support and helped configure the membership app to fit your needs. Thanks for recommending AiTrillion for our customer service! 🌟

11. syyskuu 2024

Support is fantastic. Vishal is an amazing support for the app and extremely helpful. He went through everything with me to help with my memberships and had his team work on things so everything synced up perfectly. Great App, and even greater support.

Barry Buy
Yhdysvallat
27 päivää sovelluksen käyttöä
10. syyskuu 2024

Very helpful easy to use when service agent clarifies ease of use via zoom. Truly recommend this app.

SuperSkyf
Etelä-Afrikka
11 päivää sovelluksen käyttöä
Muokattu 6. syyskuu 2024

I am writing to express my dissatisfaction with the support I have received. After upgrading and subsequently downgrading my plan, I was assured by your team that I would receive a refund. However, I have yet to see this refund processed. I CANCELLED THE PLAN AS WELL BUT IT DOESN'T GET CANCELLED, SUPPORT WILL CONTACT YOU ON MONDAY AND THAN WHAT NOTHING.

This situation, coupled with the lack of follow-up, has left me feeling that the service is unreliable and untrustworthy.

Please address this issue promptly, as it has been an ongoing frustration.

Ecovedawellness
Australia
19 päivää sovelluksen käyttöä
19. heinäkuu 2024

The team gave very good advice.

Condompop
Thaimaa
Päivä sovelluksen käyttöä
28. kesäkuu 2024

Sense Serenity
Unkari
18 päivää sovelluksen käyttöä
21. kesäkuu 2024

Super kwaliteit, voldoet meer aan de eisen dan verwacht!

Fly Jewels
Alankomaat
17 minuuttia sovelluksen käyttöä
20. kesäkuu 2024

per il supporto e per il funzionamento dell'applicazione sono meritatissime le 5 stelle.

for the support and for the function for this app there is 5 stars! thanks to Reena specially!

LumiEternal
Italia
Päivä sovelluksen käyttöä
4. kesäkuu 2024

Reena's technical support was amazing and friendly.

great features on the program and reliable service.

I should add that Reena and her colleagues configured the app and explained their solutions thoroughly.

I plan to hire them outside of the app in the future.

Green Grocery Club
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
29. toukokuu 2024

As a small business owner, I know how important it is to not only find new customers but also retain them. That's where AI Trillion comes in. Their suite of customer service products seamlessly integrates with Shopify, making it easy to establish and meet retention goals. But what really sets AI Trillion apart is their incredible customer service. Reena has been incredibly attentive and helpful in setting up workflows and offering support. She even took the time to schedule zoom calls to ensure that we were using the system to its full potential. It's rare to find such personalized attention in today's business world. Thanks to AI Trillion, we've seen a significant improvement in our customer retention rates. I highly recommend this service to any small business looking to take their customer service to the next level.

Mattress Xperts
Yhdysvallat
5 päivää sovelluksen käyttöä
14. toukokuu 2024

Incredibly fast response times and extremely professional, friendly and helpful service! 10 Stars!!!!

FL Bean
Yhdysvallat
12 kuukautta sovelluksen käyttöä
AiTrillion vastasi 19. toukokuu 2024

Thank you for the fantastic feedback! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ We're thrilled to hear about your positive experience with our speedy, professional, and friendly service! 😊

19. huhtikuu 2024

I just got off a call with Reena, who offered to assist me in setting up the membership feature. Even though I haven't used it yet, I have a really good feeling about AiT: Loyalty, Review, Email+ and I'm happy to pay the (quite low, considering tons of features) price for their subscription.
So far, I'm more than confident that by selecting this plugin, every shop would benefit immensely from the huge suite of tools they offer. And you are very likely to receive top-notch support with short response times. Give it a try, I bet you won't be disappointed!

rebel delight
Saksa
2 päivää sovelluksen käyttöä
AiTrillion vastasi 19. toukokuu 2024

Thank you for sharing your experience! We're delighted to hear about your positive interaction with Reena and your confidence in AiT: Loyalty, Review, Email+. Here are some highlights:

Comprehensive Features at Great Value: We're glad you appreciate the wide range of tools and the reasonable subscription price. We aim to provide exceptional value with our extensive suite of features. 💼💡

Top-Notch Support: It's wonderful to know that Reena offered great assistance and that you expect high-quality, responsive support from us. We're committed to ensuring every shop benefits from our tools and services. 😊👍

Thank you for your recommendation and confidence in AiTrillion! 🚀

20. helmikuu 2024

Very strong on the technical side and how to set up the system but equally weak on the "Why" side and how to market the module. Don't expect to find any examples as a starting point to modle your efforts after. It is so weak that their support doesn't understand the question.

Looking Glass Gifts and Gallery
Yhdysvallat
6 kuukautta sovelluksen käyttöä
6. helmikuu 2024

Wow, they really want to help! They responded very quickly and prepared everything in the store for me. Thank you!

Clog Buster
Portugali
Noin tunti sovelluksen käyttöä
5. helmikuu 2024

They asked me on day ONE to leave a 5 star review for a large discount on their paid plan, that should have been my first red flag. I declined because I hadn't even used the app yet and I was not interested in a paid plan. Months later they charge me $250 out of nowhere and tell me "I authorized this payment". They will not allow you to remove your credit card information or even cancel the plan. I called my bank and got it refunded. It's a complete scam, and did nothing but slow my store down.

Day and Night Bamboo
Yhdysvallat
3 kuukautta sovelluksen käyttöä
AiTrillion vastasi 7. helmikuu 2024

Hi - We are sorry about the experience you face with us.
But we have no intention to charge if you are not using the platform. We can check your account and surely refund you if you haven't used the platform.

We do have a dedicated support team and we aim to give the best support for the platform. You can validate it with all our reviews too.

Still, I am sure we will fix the issue you faced. Our team will connect with you shortly and solve this.

Thanks

5. helmikuu 2024

I recommend this APP to anyone looking for a versatile app that can do anything, but to top it up, they offer the best customer service you can find. I love these guys—best of the best.

MIB GLOBAL
Kanada
16 päivää sovelluksen käyttöä
AiTrillion vastasi 7. helmikuu 2024

Thank you for your enthusiastic recommendation! We're thrilled to hear that you find our app versatile and our customer service exceptional. If you need any further assistance, feel free to reach out anytime.

1. helmikuu 2024

It seemed like a great all in one platform and we wanted to make it work, but too much technical problems. We sent two dozen emails in to try and troubleshoot over email it was not successful. They advised us to book a support call, but their support "forgot" about our zoom call 3x. Yeah, they stood us up 3x. Definitely shows where their company values lie. Not for us. It seems like a great concept though, just not a fan of their execution.

Get Stamen
Yhdysvallat
4 kuukautta sovelluksen käyttöä
AiTrillion vastasi 7. helmikuu 2024

We sincerely apologize for the technical issues and lack of timely support you experienced. Your feedback is invaluable, and we're working to improve our services. We regret falling short of your expectations and hope to connect with you and get this sorted.

I request to give us one more chance and looking forward to connect with you.

24. tammikuu 2024

We are utilizing AI Trillion's Subscription, Customer Reviews, and Affiliate Marketing modules. We can confidently say that it is extremely comprehensive and more than meets our needs. The significant advantage is the availability of many other modules that we are considering for use. I must emphasize their success in technical support and installation. With AI Trillion, it's all in one place, one application. Thank you, AI Trillion, for providing a solution that has truly impressed us.

ONECLICK
Turkki
Noin 2 kuukautta sovelluksen käyttöä
18. tammikuu 2024

I can't express how thrilled I am with Aitrillion! This app has truly transformed the way I manage my Shopify store, making my life as an entrepreneur so much easier.

The automation features are top-notch – from personalized email campaigns to targeted SMS marketing, it's a one-stop-shop for all my customer engagement needs. The ease of use is outstanding; even if you're not tech-savvy, Aitrillion's intuitive interface guides you through the process effortlessly.

The analytics and insights provided are a game-changer for decision-making. I can now understand my customer behavior better, allowing me to tailor my strategies for maximum impact. The customer support is impeccable - responsive, knowledgeable, and always ready to assist.

What sets Aitrillion apart is its versatility. Whether you're a small business or scaling up, Aitrillion scales with you. The loyalty program has significantly boosted customer retention, and the reviews and referrals feature have turned my satisfied customers into my biggest promoters.

In a nutshell, Aitrillion is a must-have for any serious e-commerce entrepreneur. It's not just an app; it's a powerful ally in growing your business. Kudos to the team behind this brilliant tool!

Thank you, Aitrillion, for making my Shopify experience extraordinary!

Green Amy
Arabiemiirikunnat
10 päivää sovelluksen käyttöä
24. marraskuu 2023

Fantastic app! Seamless integration with Shopify, offering robust features. The standout, however, is the unparalleled customer service. Quick, knowledgeable, and incredibly helpful. They go above and beyond to ensure a smooth experience. Highly recommended!

Indulgence Beauty-Store
Yhdistynyt kuningaskunta
6 päivää sovelluksen käyttöä
AiTrillion vastasi 29. marraskuu 2023

We're thrilled to hear you're enjoying our app! 🎉 Seamless Shopify integration and robust features are our top priorities. 😃 Our dedicated customer service team is here to provide quick, knowledgeable, and helpful support. 🌟 We're delighted to go the extra mile for you! Thank you for the recommendation! 🙌

18. marraskuu 2023

I'm just in the beginning stages of setting up for my business, but the support has been amazing. Everything so far has been great and I'm looking forward to all it will help me accomplish.

Hometown Butcher Shop
Yhdysvallat
5 päivää sovelluksen käyttöä
AiTrillion vastasi 29. marraskuu 2023

Glad to hear you're having a great experience with our support as you start your business journey! We're here to help you achieve your goals. 😊🚀

7. marraskuu 2023

Support was very helpful as I am not tech savvy when it comes to coding. I let support know what I wanted to change and they gave very detailed steps of how to pursue the change myself and they also added the proper coding to my site that I needed them to add.

Spoiled Vanity
Yhdysvallat
14 päivää sovelluksen käyttöä
AiTrillion vastasi 18. marraskuu 2023

Our support team was incredibly helpful, guiding me step by step and adding the necessary coding to my site. Thank you for the great service!

4. lokakuu 2023

The best thing about the app is the customer service. They have gone above and beyond to code what I needed, as well as being very responsive. This app does everything I need and more and can't wait to utilize it in all the ways I can to expand my Shopify Store's capabilities!

A Time for Luxury
Yhdysvallat
26 päivää sovelluksen käyttöä
Muokattu 3. lokakuu 2023

This was an extremely helpful meeting. I was given a more in-depth understanding of AI Trillion's email marketing and SMS marketing. I also learned the value of smart pop ups, and how they can be applied to improve my store. Thank you so much!!

nity grity
Yhdysvallat
5 kuukautta sovelluksen käyttöä
AiTrillion vastasi 18. toukokuu 2023

That is so kind💖, thank you so much for leaving a review, We are always here if you need us.

2. lokakuu 2023

Great support and marketing tools

Jangra Sphere
Intia
3 päivää sovelluksen käyttöä
19. syyskuu 2023

Very happy that I've dowloaded this app to improve my customer engagement and traffic. Shivanshu has been so helpful and is very knowledgable with providing all the details and information I needed to feel comfortable and ready to set up AI Trillion on my store. I would definitely recommend this app for anyone who's looking to grow their store x10. Thank you Shivanshu! :)

Cozy Little Mama
Yhdysvallat
21 päivää sovelluksen käyttöä
Muokattu 16. syyskuu 2023

Good Support and helpful. She is helping me throughout the process Of setting my DNS. It is also a great app to add to the shop.

Candy Candle Scent
Portugali
4 päivää sovelluksen käyttöä
AiTrillion vastasi 27. syyskuu 2023

Thank you for your positive feedback! We're delighted to hear our support team has been helpful in setting up your DNS. If you ever need further assistance, feel free to reach out. Here's to your continued success with us! 🌟🛍️

7. syyskuu 2023

AITrillion is an amazing app to channelize the store for optimum conversion. Pretty much all necessary apps/features are already inbuilt in this and that makes it unique, eliminating the need to use other 3rd party apps. Code is not bulky and it works on the fly. Great !!!

Danodia Foods
Intia
Noin 20 tuntia sovelluksen käyttöä
AiTrillion vastasi 14. syyskuu 2023

We appreciate your fantastic feedback! It's wonderful to hear that AiTrillion's all-in-one approach has made your e-commerce journey smoother. We're dedicated to providing a seamless experience with efficient code and comprehensive features. If you ever have more to share or need assistance, feel free to reach out. Your success is our priority! 🚀🌟

5. syyskuu 2023

Every time I have a problem they respond very quick and kindly. I realy love the service they are giving. This is the best app for my shop

Ningen's Shop
Espanja
Noin kuukausi sovelluksen käyttöä
AiTrillion vastasi 6. syyskuu 2023

🙌 Thrilled to help! We're here for you, making your shop shine. Thanks for choosing us! 🚀💖 #CustomerLove #ShopifySuccess

5. syyskuu 2023

The support I received from Shivanshu was truly great, he helped me set up AI Trillion without damaging my Email Hosting Provider, when I tried to do it myself I messed up. He really helped me out to get the program up and running! I look forward to testing out the app's many features and I'll update when I'm comfortable doing so.

Mama & Bear
Yhdysvallat
7 päivää sovelluksen käyttöä
AiTrillion vastasi 6. syyskuu 2023

🌟 Thank you for sharing your experience! Our support team is here to ensure a seamless setup for you. We're thrilled Shivanshu could assist in getting AiTrillion up and running without any hiccups. 😊 Enjoy exploring the app's features, and we can't wait to hear your updates in the future! 🚀🛒 #SeamlessSetup #AiTrillionSuccess

25. elokuu 2023

I love this app. It has all the bells and whistles I need to make my affiliate program what I have imagined it to be. The customer service is prompt and helpful. I will continue to us AI Trillion and I recommend it for anyone adding reviews to their site and if you have an affiliate program. Thank you!

Beauty Brains Billionaire
Yhdysvallat
21 päivää sovelluksen käyttöä
AiTrillion vastasi 26. elokuu 2023

Delighted you love the app! It's great to hear it's meeting your affiliate program needs. You can enhance the affiliate program with the integration of email, SMS, web push, popups and loyalty program also. Thanks for the recommendation and for choosing AiTrillion! 🌟🚀

25. elokuu 2023

The Team is really helpful, they setup everything for me , great app. please consider this app for all in one use for email marketing, Sms marketing & loyalty rewards all in one .

Tishya Jewelz
Intia
30 päivää sovelluksen käyttöä
AiTrillion vastasi 26. elokuu 2023

It's wonderful to hear that you found the team at Aitrillion to be so helpful in setting everything up for you! 🙌🌟 We're thrilled that you're enjoying the app. Your suggestion about its potential as an all-in-one solution for email marketing, SMS marketing, and loyalty rewards is greatly appreciated! Thank you for sharing your positive experience. 🎉

17. elokuu 2023

Great and friendly communication and setup! Very excited to experience the results of this application

PureDari
Yhdysvallat
11 päivää sovelluksen käyttöä
AiTrillion vastasi 26. elokuu 2023

We are delighted to hear that you had a fantastic experience with the communication and setup of Aitrillion! 😃👍 Exciting times ahead as you anticipate the results from this application! 🚀

8. elokuu 2023

I appreciate this approach to AiTrillion marketing app as it allows you to grow as your store increase in sales. The team is very supportive, knowledgeable and professional.

Novelties Galore
Trinidad ja Tobago
Päivä sovelluksen käyttöä
AiTrillion vastasi 10. elokuu 2023

Thank you for your kind words! We're here to support your store's growth every step of the way. 🚀🌟

4. elokuu 2023

Support is very kind and very nice. Dropshipping modules are efective and sometimes hard to set up but on another hand set up guide is very good.

buddha´s lobby
Tšekki
12 päivää sovelluksen käyttöä
AiTrillion vastasi 10. elokuu 2023

Thank you for your review! We're delighted you've found our support helpful and our dropshipping modules effective. If you encounter any challenges during setup, our detailed guide is here to assist you. Your satisfaction is our priority! 🙌🌟

24. heinäkuu 2023

AI Trillion has a very comprehensive set of marketing tools that will really help you grow your business. Their customer support, especially from Rishav and Namit has been absolutely fantastic. I highly recommend the app and the team supporting it.

CleanWorld
Kanada
Yli 2 vuotta sovelluksen käyttöä
AiTrillion vastasi 29. heinäkuu 2023

Thank you for the amazing review! 🌟 We're delighted to hear that AiTrillion's marketing tools have been instrumental in helping your business grow.

💼 Our team, especially Rishav and Namit, is thrilled to have provided you with fantastic customer support. 👏 Your recommendation means a lot to us! 😊 If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to support your success every step of the way! 🚀✨

12. heinäkuu 2023

RAS, SAV tres réactif, je pense avoir trouver la bonne app pour ce que je souhaitais faire et fidéliser mes clients. A voir avec le temps et à tester

E-comax.fr
Ranska
Noin 2 tuntia sovelluksen käyttöä
AiTrillion vastasi 21. heinäkuu 2023

Merci pour votre commentaire positif ! 🌟 Nous sommes ravis que notre application réponde à vos besoins pour fidéliser vos clients. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire. 🤝🛍️

Muokattu 6. heinäkuu 2023

I highly recommend this app! Originally we planned on using it for only email campaigns. Once it is set up and time to go through various areas offered within this app. I was able to get rid of several other apps I didn't need. I had to reach out to customer support for an integration question. I was quickly responded to and helped with absolute satisfaction.

LustDiva.com
Yhdysvallat
3 kuukautta sovelluksen käyttöä
AiTrillion vastasi 19. huhtikuu 2023

We're so happy to hear you've had a great experience with the app! We'll let our support team know you appreciated them. We appreciate them too 💪💖

3. heinäkuu 2023

RICHAV IS AHMAZING!!! Great customer Service support , Issues get resolved in immediately! Looking forward to results for this new app

AHMWORLD
Yhdysvallat
26 päivää sovelluksen käyttöä
AiTrillion vastasi 4. heinäkuu 2023

🌟 Thank you for the fantastic review on Aitrillion! We're thrilled to hear that you had an amazing experience with our customer service support, especially with Richav. 🎉🙌 It's great to know that your issues were resolved promptly and to your satisfaction.

We're just as excited as you are to see the results of the new app! 📈✨ Rest assured, we'll continue to work hard to ensure your expectations are met and exceeded.

29. kesäkuu 2023

Fantastic app with so many features. I was able to remove 4 apps and have just this one, cutting costs by half and it's fantastic. The support and service from staff is superb and impeccably fast. Super happy with the app so far.

Melt my Heart
Uusi-Seelanti
29 päivää sovelluksen käyttöä
AiTrillion vastasi 4. heinäkuu 2023

💖 Thank you for the fantastic review on Aitrillion! We're thrilled that you find our app fantastic and cost-effective. Our support is superb and fast, and we're here to help you every step of the way. 🤝😊

Muokattu 14. kesäkuu 2023

This app is great! It cuts down using so many other apps in just one place. And the customer service is awesome, helpful and quick to respond. I'm very happy with AiTrillion.

Dainty and Dapper Pet Boutique
Yhdysvallat
12 kuukautta sovelluksen käyttöä
AiTrillion vastasi 12. elokuu 2022

Thank you so much for this wonderful feedback!

We pride ourselves on helping merchants to reduce the number of apps they are using on the store & save $$$, so glad I was able to help! 🧙‍♂️ ✨