AiT Loyalty, Review & WhatsApp

We are using AITrillion mainly for the My Account page, and the experience has been excellent. The page is clean, fast, and highly customizable, giving our customers a smooth and modern dashboard to manage their orders, rewards, and account details.

What makes the experience even better is their customer support team. They respond quickly, understand issues well, and provide clear solutions. Their support has made setup and customization much easier for us.

Overall, AITrillion delivers a great My Account experience backed by reliable customer support.
Highly recommended!

They have everything you need to run a successful store. Their review and rewards features are fantastic, and have helped me get more sales. Every time I have a question, they are very quick to respond, and will set things up for me in minutes. I save so much time and money with their apps, I can't recommend them highly enough! I have tried using other apps and they don't compare. I definitely recommend using AI Trillion, it will improve your store and help your sanity!

The system was incredibly easy to integrate with our Shopify platform. The seamless setup process saved us a lot of time and effort. Most importantly, it has been a game-changer for driving our loyalty program. Our clients are more engaged than ever, and we’ve seen a noticeable increase in repeat business. Highly recommend their solution to any business looking to enhance customer loyalty and streamline operations!

Powerful Features & Excellent Support!

We've been using AiTrillion for our store for a few months now, and it has truly streamlined our marketing efforts. The loyalty rewards, email automation, and product recommendation tools have helped boost customer engagement and repeat purchases significantly.

What we appreciate most is the flexibility and depth of features it offers—plus the support team goes above and beyond to ensure everything works smoothly. It's a reliable platform for growing a Shopify store, and we’re extremely satisfied with the results so far.

Highly recommend AiTrillion to any serious eCommerce brand!

Loyalty club is very easy to setup, very useful. Driving a good amount of traffic, sales, boosting conversions.

Support is here whenever you need them, helping with setting up, problem solving, knoweladge transfering.

5/5 from me! Keep up a good work!

AiTrillion is a wonderful platform with many different tools you need to run your business. We love that so many assets are located in one place and make it easy for us to accomplish multiple business goals under one platform such as E-mail & SMS marketing and promotional web design tools.

We originally installed AiT for the expansive Loyalty Program which has been a great tool to us, but there are many other features within this App that will benefit your business.

Plus, the customer support is very responsive and will lead you through any questions or set-up guides you need.

100% recommend to other Shopify users!

Great support team, but too many issues and unexpected costs

We started using AiTrillion in January with the hope of consolidating tools (JudgeMe, Omnisend) and saving money. I paid around 500 € for their full setup service, which initially sounded like a good investment.

What worked well:
• Customer support is very responsive and kind. They really try to help, even if it often takes a few back-and-forths until issues are fully understood and resolved.
• The Loyalty and Product Review features do their job – once configured, they seem stable.

What didn’t work for us:
• Email marketing was hard to use. We ended up switching to Shopify’s built-in Forms & Flow because it was much more intuitive.
• The WhatsApp chat function didn’t work. Although the dashboard showed customers interacting, no chats actually reached our WhatsApp Business account.
• Web push was never really used.
• SMS is not supported in Germany, which was disappointing.

But the biggest pain point by far has been billing:
• We are getting billed for so called "Active Customers" - a number that is & times higher than we actually have confirmed subscribers, and 3 times higher than the actual number of customers we have, .
• Twice, my subscription was “automatically upgraded” without any action on my part – and I had no control to change it back.
• According to the usage stats, less than 1% of our orders were assisted by AiTrillion features – so the ROI is clearly not there for us.

After several months of trying to make it work, we’ve decided to cancel. I still want to highlight how lovely and responsive the support team is – that was a bright spot. But unfortunately, the frequent misunderstandings, tool limitations for the German market, and confusing pricing made this a costly and frustrating experiment we won’t repeat.

The AiTrillion team helped us with custom integration and provided excellent development support throughout. Highly recommend for anyone looking to build a smooth membership experience, and we’re excited to try even more features soon!"

Its suite of tools, including email marketing, loyalty programs, and web push notifications, has streamlined our marketing efforts and improved customer engagement. What sets AI Trillion apart is its fast and reliable support team, always ready to assist and ensure smooth operations. We highly recommend it to any e-commerce store looking to enhance their marketing strategies.

Fast support and happy to help tailor to our business needs. Impressed so far, looking forward to developing our Loyalty and Membership schemes further with the platform.

Thanks to Sunny for quick and efficient customer service around support and with billing, too.