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They say the app is free for 90 days.... WRONG... No they will charge you 29 instantly, and with me, I complained about it and what did they do?? Charged me twice, like in the same week of using this. I mean it seems like a decent app, but you dont say its free for 90 days and then act like NO its not. They made it seem like they wanted you to try it for 90 days and get used to it. Well the support has been awful and this is the first 1 star review Ive ever left at shopify app store, but I am super disappointed and feel super ripped off. *** thanks for the lame response and NO you didnt give me a refund at all and you charged me twice..... How the hell are listing this app as FREE? Then you act like its no big deal that you charged me twice and act like you gave me a refund, where? How about two refunds for charging me twice and no I did not approve anything. Why the hell would I approve being charged 29 twice ? for something you guys make it seem is free for 90 days?
We apologies for the confusion and we have already approved your full refund before you submitted the review. You where charged because you have approved it manually and still we have no issues on refunding it and we can migrate you on the free plan. Please let us know if you need any assistance and our team is happy to setup all features on your store.
Thanks
Firstly, this app has lots of nice features that come in handy. More importantly though the live support is actually competent and fixes things with you in real time rather than being transferred from one team to another to email and wait for an answer every time
Thank you for the review. Team AiTrillion is humbled and grateful.
Fantastic App, Most Importantly The Customer / Tech Support is outstanding.
They are only a Phone call away!
This App Automates everything on the back end. Must Have for every Shopify Store.
Thank you AiTrillion.
Will Refer you to other stores.
This app has great potential but the support is non-existent. Out of 20+ tickets they may have responded to a few. The videos they have are great as an overview but there are still questions you'll need answered and you'll be lucky to get a reply. I even emailed them several times with this complaint and no answer.
Hi there - Sorry to hear that you are facing issues with the ticket and I am checking this with the team.
You can also reach me directly at sachin@aitrillion.com and I am happy to work with you now.
Updating this review. We started out on a rocky start the first few days but every since then the support has been amazing! They are quick to respond and to setup a zoom call asap to fix the issue. I am extremely stratified!!
Hey there! We're so sorry to hear this. Our team has sent a message your way to help out. You can also drop us an email any time and we do reply to every ticket in a max of 12hours for sure. Our support email is support@aitrillion.com
I love this app and all of its functionality. I have only needed to reach out to customer service a couple of times and they have been extremely prompt and helpful in their responses. I feel confident this app will help me grow my business and provide great service to my customers.
I L0VE IT, ALL IN ONE APP LITERALLY ALL YOU NEED FOR YOUR STORE. THE ASSISTANT TEAM WILLING TO HELP YOU IN ANY SITUATION YOU MAY BE CONCERN ABOUT. THANKS, GUYS FOR THIS AMAZING APP.
This app is amazing, it has so many functions and allowed me to drop several apps and had noticed the speed is a little faster. The customer service i have received is top notch and are they are willing to help you. Thank you soooo very much Aitrillion :)
Thank you for the review. Team AiTrillion is humbled and grateful.
I moved to Shopify after seeing this plugin on a client's site. It does everything 600 plugins on WooCommerce would do. There were a few issues (I like all my site elements to have the same theme), and their amazing support specialist Preetam D was there to help me every time. I don't often leave reviews, but this company and that support specialist deserve more than five stars!
Thank you for your review,😍 I'm so happy Preetam was able to help you. Just between you and me, we think he is really awesome too! 🙌 Best of luck with your program!
I love this app!!! Seamless workflow and smooth to work with!!! I highly recommend this app to anyone who is starting up.