Recensioner (515)
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Overall Good. The availability of all the features under roof is the best thing. The customer support is also proactive.
Asked if they could reduce to the size of the loyalty widget for better visibility on my mobile phone. They said it's not possible. I don't believe that at all. Anything in a website can have the size changed. They don't want to help me for unknown reasons.
Now insisting I get on the phone with them. Refusing to discuss over email. Very unprofessional. Now have to report them to Shopify and figure out how to remove the app that is fully imbedded in my website.
A bit of a slow interface, however a good selection of features. Email campaigns are a bit difficult to put together.
Good Support and helpful. She is helping me throughout the process Of setting my DNS. It is also a great app to add to the shop.
Thank you for your positive feedback! We're delighted to hear our support team has been helpful in setting up your DNS. If you ever need further assistance, feel free to reach out. Here's to your continued success with us! 🌟🛍️
Amazing customer service. Thank you Pratibha!
First time on the call with her and she patiently listened to me and answered all my questions. looking forward working with her.
It's great to hear that enjoy the app and our support🤩.
We are excited for you and all your future growth 🚀
Fantastic app! has so much going on! you can do marketing, reviews and whatnot!! Def will help any online store!
It seemed like a great all in one platform and we wanted to make it work, but too much technical problems. We sent two dozen emails in to try and troubleshoot over email it was not successful. They advised us to book a support call, but their support "forgot" about our zoom call 3x. Yeah, they stood us up 3x. Definitely shows where their company values lie. Not for us. It seems like a great concept though, just not a fan of their execution.
We sincerely apologize for the technical issues and lack of timely support you experienced. Your feedback is invaluable, and we're working to improve our services. We regret falling short of your expectations and hope to connect with you and get this sorted.
I request to give us one more chance and looking forward to connect with you.
Thank you so much for your help during the installment of the App.
I was facing some issues that you responded to wonderfully.
I recommend your customer support to anyone encountering any issues during the process.
Thank you so much for your review! 💖
We're so glad to hear that you're loving our app & support :)
Hi,
we are in the beginner phase of integrading the app and workflows into our shop. But for now the customer support is great and we got used to the apps workflow pretty good. After using it for a couple of days we would recommend it.
Great app! Got everything I needed. Customer support helped me quickly with the question I got. Would recommend this app
Thank you for the review. Team AiTrillion is humbled and grateful.