AiT: Loyalty, Reviews & Email , 436 recensioner
I signed up, the app looked interesting and wanted to get paid plan, booked zoom meeting with Namit Khungar but he never attended the call. I understand most 5 stars they receive because they give $10-25 for review incentive toward first month but overall what they offer is not bad also but service looks poor.
there are left over code on site even after we uninstalled the app, wonder how to remove these now
Hi - Please contact our support team at email@example.com and we are happy to assist you.
ACABAN DE FACTURARME 133 EUROS DE FACTURAS QUE SE HAN GENERADO AHORA MISMO AL SUSCRIBIRME AL PLAN DE PAGO CON PRUEBA GRATUITA HASTA SEPTIEMBRE DE 2021, Y ME HAN COBRADO HASTA DEL AÑO PASADO CUANDO YO NO LOS CONOCIA, COMO NO CONTESTAN A LOS CORREOS , YA QUE RECLAME LA SEMANA PASADA 19 EUROS QUE NO ME CORRESPONDIA PAGAR PORQUE AUN ESTABA EN EL PLAN GRATIS DE CUANDO INICIAS, SE LO EXIJO TODO POR AQUI , SI NO LO ARREGLAN LA SEMANA QUE VIENE QUITO LOS METODOS DE PAGO, NO ME LO VAN A COBRAR, ME DA IGUAL QUITQR LA TIENDA Y EMPEZAR DE CERO Y LES DENUNCIO POR LO PENAL POR ESTAFA, HE GUARDADADO YA TODAS LAS PRUEBAS DE MI RELACION CON USTEDES, EL PROGRAMA QUE TIENEN, LAS FACTURAS , ETC , ETC. PERO SI LO ARREGLAN ...BORRARE ESTA RESEÑA Y HABLARÉ BIEN DE USTEDES,
Hola: hemos revisado sus cuentas y ya hemos aprobado el reembolso. Esta factura se cobra correctamente, pero aún así, nuestro equipo aprobó el reembolso completo ya que no ha utilizado la plataforma en este momento.
Por favor, avíseme si necesita alguna otra ayuda y estaremos encantados de ayudarle.
Good app but greedy billing and Rip off ! they auto upgrade you if you go beyond the treshold , they cannot generate a report of what customer counts are , unethical practices despite hacing several conversations , extremely complex and time consuming to remove customers from system we will report this to shopify compliance team , there is no problem with the app but the people running it are a big problem.
What is wrong with the app.? I was charged $1299 by showing $0.00 or a free trial. I instantly removed the app. This is really really bad and a cheap way to deduct money.
This app is not free, nor is there a free plan. This is false advertising. WHen I signed in I was blocked from accessing the free plan and paid plans were offered. If I wanted to sign up for a paid plan I would have clicked on others that actually had the prices laid out.
Hi SadeChic Boutique,
We do have a free plan and you can access it without upgrading to the paid plan. You will get all features in the free plan which are mentioned here - https://app.aitrillion.com/freeplan
Let us know and we can help you in setting up the free plan.
I've had this app for several months now, and I decided to upgrade after the free trial period which was extended due to Covid 19. But over the past few days, due to a technical issue with the app, it has cost me £103 GBP in discounts that should not have been awarded. The first was a 100% discount. The customer only paid for shipping. The second was around 50% discount when the maximum was supposed to be 20%. What do you think their resolution is? three months free app subscription to a total cost of $89.97 USD. Nowhere near what their app has cost me in wrongly awarded discounts. As soon as I have more time, I will be removing the app and installing apps I previously used with no issues at all. BEWARE before you install this app. If it loses you money, they do not want to give it back to you!
I’m humbled and grateful. Thank you for your review.
Asked if they could reduce to the size of the loyalty widget for better visibility on my mobile phone. They said it's not possible. I don't believe that at all. Anything in a website can have the size changed. They don't want to help me for unknown reasons.
Now insisting I get on the phone with them. Refusing to discuss over email. Very unprofessional. Now have to report them to Shopify and figure out how to remove the app that is fully imbedded in my website.
This app is fraudulent DO NOT USE. I had customer service discontinue my subscription. Yet they still charged me for the next month. I contacted customer service and they claim I wasn’t charged after I sent all my information showing charges.
Hi Couture Kids Infant and Children’s Boutique,
Sorry to hear this but our billing team has already approved your refund and we have no intentions to charge sellers if they do not use the app.
I hope this issue is resolved for you and we are happy to connect with you by phone or email to help you in any way we can.
Work about fine and then start asking for credit card details on login for "store ownership verification purposes"
App has been deleted and will never be trusted
We request you to please give us one chance to understand & explain the query. For the trust, Aitrillion is owned by AAAecommerce Inc, with 10+ various other apps on Shopify, also have 1000+ stores signed up in just the last 60 days. You can read tons of reviews on Shopify by 100's of sellers using it. For your issue specifically, We have a standard way of seller verification of the account. It's mandatory for us to follow industry standards for customer data protection & CAN-SPAM act using the consumer data. Our Ai if detects any anomaly automatically, does ask for store owner verification on the AiTrillion.com account created by anyone. Sometimes the Aitrilion account is created by a web agency doing the website & the owner doesn't know about it. However, we have many ways of verification, like via phone & domain-specific email submission too. Hence, we can solve your issue by various means.