Alpha: Sale & Discount Manager

Alpha: Sale & Discount Manager

Avaliações (116)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
    110
  • 3% das classificações são de 4 estrelas
    3
  • 0% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
    1
  • 2% das classificações são de 1 estrelas
    2
10 de agosto de 2024

Scammers! I downloaded the app, and it had no features. I couldn’t even change the icon color. Right after downloading, I saw these disadvantages and asked for a cancellation and refund, but they refused. I uninstalled it, then received a message to reinstall and deactivate the app first. I did, and they charged me twice without any refund. Customer service is terrible. Stay away from these scammers!

THE LE'RI
Estados Unidos
40 minutes usando a aplicação
Questão respondida por Alphalogic 11 de agosto de 2024

I think there's been some misunderstanding.

Please note that when you reinstall the app, you're just confirming the subscription you had before.

Confirming the subscription doesn't mean you'll be charged immediately. Shopify charges for the subscription itself, and it doesn't do it twice for the same subscription.

Also, we really can't refund if no money has been charged for the subscription yet - we can only cancel the future charge, which is what we did. So you don't pay anything for the app in this case.

Oskar

Editado a 9 de maio de 2023

It does what is supposed to do.

Analytics is a hit or miss, it usually doesn't tell the actual sales profit, rather an idea of what will be from the applied discount and how many products sold from campaigns.
Wish this could be a double option, of the idea and the actual outcome. It's very misleading.

Also an addition of a buy 3 pay for 2 or bundle options for discounts would be nice to see in the future.

Customer service is zero to none, the issue I had had a very late response to the point I had fixed myself. Plus if customer service indeed responds, the fault is not the app but the user.

Pikkori Sport
Gronelândia
3 months usando a aplicação
Questão respondida por Alphalogic 6 de março de 2023

Thank you for your feedback. We're sorry to hear that you've had a negative experience.
I responded to you within 40 minutes with additional questions regarding the problem, ready to help you, but you never got back to me. Maybe it's really long - I understand. I'm sorry you had to solve the problem yourself.
I thank you for your suggestions to improve the application and hope for the well-being of your business.

Sincerely,
Oskar.

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