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they gave me my money back after my opinion, after the created landing page didn't work.
Hey folks, Noah here from Replo. I see that you reached out via our customer support this morning and we were able to refund all charges that you ever paid for Replo. Since your billing was through Shopify, you can always uninstall the Replo app to prevent any charges of any kind. I've gone ahead and made sure that your subscription for EarwaxCleanerTool is fully cancelled and refunded.
Sorry you didn't get the experience you expected here, I'm hoping we can win back your support for Replo in the future!
ur satisfaction with Replo is off the charts! It’s been an essential tool in our journey
Thanks for the review! We'll take the great remark! Please let us know if there is anything we can do to improve this from a 4/5 to a full 5/5. We're always eager to improve, especially our customer satisfaction :)
Replo is a very powerful landing page builder, far more advanced than any landing page builder out there.
It's still early stage, but I appreciate that they are always constantly investing back into their features.
The customer support is also very fast and if they can't solve the issue, they are really good at following up.
I'll keep spending more time on it and I hope to come back and update it to 5 stars.
Thank you for your thoughtful feedback and please know you are heard.
We've done a deep dive into your support outcomes and found several possible improvements. This primarily revolves around more empathetic messaging and faster escalation procedures for when things do go wrong.
We appreciate your business and are committed to making sure your support experience continues to improve.