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Overhyped. It's only good because they offer templates you can use if you're just starting out, but even then it's difficult to learn. Simple things like connecting swatches and linking them to images require digging through their documentation, which is completely useless since the videos are only 10 seconds long and don't explain anything. I've used other page builders like pagefly, gempages, and wordpress elementor, and none of them had such a steep learning curve. I spent an hour trying to figure this out and ended up contacting customer support, who turned out to be completely useless and unwilling to help with such a simple setup. And all of that for a hundred dollars.
Hey there – I'm really sorry to hear you had a rough time with Replo.
We're working to make features like swatches easier to set up, and I completely understand your frustration with having to search through documentation. Our tutorial videos are outdated and we're currently updating them to cover recent improvements to the concept of Dynamic Data in Replo. We're also generally redesigning how swatches work to make them more intuitive – though I know this doesn't help with your current situation.
We'd love to offer you a 1:1 onboarding session to walk through any confusing parts of the app. I'm also happy to refund any charges you've incurred, though I can't find any at the moment. Please feel free to reach out to me directly at steve@replo.app
Thank you for taking the time to write this review – feedback like this helps us improve.
I don't recommend them at all. We spent almost two weeks to go live, and after that, we saw they had a bunch of issues with their backend. They were contacting us before to buy it after we purchased it and try to the real work it is not reliable. Also, try to contact their support; they keep saying it is a backend issue and are waiting for engineering to take a look; really???
Thank you for sharing your feedback. We understand your frustration and deeply regret the technical issue that affected your progress. We strive to provide reliable solutions and smooth experiences for our customers, and we're truly sorry that we fell short this time.
The issue you encountered with assigning a large number of products to your Product Template was unexpected, and our engineering team worked diligently to resolve it as quickly as possible. I am pleased to share that the fix has now been deployed, and everything should be functioning smoothly again. Additionally, we identified a workaround that may be helpful for future use by utilizing Shopify Admin to make these assignments in bulk.
We sincerely appreciate you bringing this to our attention, as it helps us improve our platform for all of our users.
If there's anything more we can do to assist you or you just generally wanna chat, please don't hesitate to reach out directly. You can contact me anytime at steve@replo.app
Worst scam ever we waste time for nothing they rob people with these prices for a simple import from figma to Shopify they want 100$ a month.
Completly bad and I would never recommend something like that!!!
Hey Daniel, Noah here from Replo. Sorry to hear you didn't have a good experience here. Our pricing is always available on https://replo.app - there are always cheaper alternatives available if you're just trying to get a simple page up, I'd probably check out other Shopify pagebuilders in the app store if you're looking for alternatives. You can of course always have the page custom coded outside of Replo, which won't need a monthly fee to publish - https://replo.app/experts has a directory of developers who can help, and https://replo.app/community is our community slack which has a channel you can ask for developer help in as well.
I saw that you opened a support ticket and the team explained the pricing, and that our head of success Steve started an email to try to see if we could work out a trial or something like that. Hoping we can win back your support in the future.
I came across this company through a podcast I listen to called Chew On This, and I regret trying them out. It literally takes a week to get a response to your question, and even when you do get a response, it's not a solution.
They seem to lack knowledge about their own software and keep passing the issue to another department.
Additionally, they charged over $600 to my Amex for a one-month subscription, and I still haven't received a refund. Trust me, do not download this app!!!
Hey Jenna Organics team! Sorry you weren't satisfied with Replo. I went through our support logs and was able to verify that there were several messages back and forth with Steve from our team on getting your workspaces set up correctly - some are still ongoing, and I'm hoping we can win back your support by working these out.
Additionally, you were charged a few times since you upgraded your plans: (1) a Replo Basic plan on May 21st, (2) an upgrade to Replo Standard which was cancelled the same day on May 28th, (3) another upgrade to Replo Standard which was upgraded then downgraded twice in the same day on May 29th. I know we talked on Sunday via our support chat, but I confirmed all these charges have been refunded - as always, we're very very happy to issue refunds in cases like this.
Hoping that going forward, we can reduce confusion and hopefully win back your support for Replo. Feel free to reach out any time - I'm noah@replo.app or you can always find me in the Slack community at https://replo.app/community - looking forward to chatting more!
1. They don't give the possibility to use replo on a development (testing) theme. So we are unable to test new experimental functionalities safely.
2. They still charge development (test) stores for testing full Replo functionality.
Not convenient at all for hypergrowth stores. 1 star for now.
Hey folks, Noah here from Replo - looks like there was some miscommunication here. We absolutely do allow using Replo completely free on development stores, it's just a manual setup. I'll send you over an email and get this worked out!
Slow support. I'm talking 30 minute wait times only for them to send a link you can find on the first google search that never actually solves your issue. Considering I pay 3k a year for it... unenthused about this.
Product Pages lack some really simple features you would think are essential to any product page. Wont show out of stock colors or sizes? How is that not an option lol. Users have to make a selection then only find out its not available once they try to buy it.
Poor documentation and unintuitive design for such an expensive page builder.
Hey folks, Noah here from Replo. Thank you so much for bringing this to our attention!
Firstly, it seems like there was a miscommunication about the out-of-stock colors and sizes in Replo product components. Replo absolutely does support this functionality: https://support.replo.app/hc/en-us/articles/22686635008269-Options-Components is our documentation page which details it, and I added https://www.loom.com/share/51bb21a143ee43be8e2c797b7e7e44da?sid=9ba1ce85-8b7d-4f46-bb19-260865be44be which has a video walk-through as well. The particular person on our support team wasn't aware of this technique, so we're revamping our internal docs to make sure this won't happen again.
Secondly, I went ahead and looked through our support team's logs related to your account and I do see that a few times we didn't get back to you in as timeline manner as we could have (I saw at least once where you were waiting for 20 or 30 minutes which is absolutely not what we're aiming for). Going to sync up with our support team about this and make sure it doesn't happen again - feel free to reach out directly at noah@replo.app if you have any more feedback on the support response.
I'll shoot you an email as well, but hoping we can win back your support for Replo over the long term. Please feel free to reach out with any other feedback, we really do take it to heart!