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No support at all!!
Took the app off our store since we longer use it- it is still embedded in the backend causing search issues for our customers.
Thank you for your feedback. We're sorry to hear about the issues you're having. Our support team has reached out to you to see where we can help.
Installed app, authenticated to algolia, it asks me to select application to create credentials and 'get started'. Loading spinner just spins and never completes, so I can't even do the basic configuration.
Email Algolia support, get a response 30 minutes later saying because i am on a 'free' plan, I don't get any technical support.
So long story short, can't get the basic app configured, 0 support.
Thank you for sharing your feedback with us. We're sorry to hear about your recent experience. Our team has reached out to you via email to offer our assistance. When you have a moment, please reply so we can help resolve the issue and ensure you're fully set up.
Algolia has been a great investment in helping us aggregate search records across different WordPress and Shopify environments. Their support has been invaluable -- from presales to post-launch questions. The product itself works great and tying into the API to customize our results pages was very straightforward. We highly recommend Algolia.
Thank you for the feedback!
I've used Algolia for a few years now, originally with the full API integration, and now with the Shopify app and I've been really impressed with both.
Investment in the set-up and configuration is definitely worth the output - it's such a powerful tool. Algolia's re-ranking in our collection pages and search results improved our click throughs and conversion enough to quickly pay for the license.
I know this because of the ability to A/B test in the tool, coupled with visible and detailed analytics.
Would definitely recommend.
Appreciate your support!
Beware - You will need a full stack developer to install this app for you - no plug-and-play setup. Even for minor adjustments , there is no in-app dashboard to customize.
Thank you for your feedback. We're sorry to hear about the setup issues and appreciate your patience. Our support team has reached out to you to see where we can help.
We've also launched a new quick start video this week to simplify setup: https://academy.algolia.com/guides/96331898-0715-11ef-9b8d-02cd6c51e67b/tasks/38f8aa3e-063a-11ef-a872-06ed93d039b7.
Additionally, today's update includes a fix that might specifically aid with setting up on your theme. We’re committed to enhancing your experience with our app. Please contact our support team for further assistance. Thanks again.
Incredibly fast, reliable and flexible search
Glad to hear it is working well for you!
Good customer support
The search page is pretty fast!
It's going to be the main structure of my collections pages
- Best search solution of the world (i tested a lot of them).
- Search is really fast!
- Amazing customer support
Algolia is going to be the next big thing.
Best app ever as search tool! We love you Algolia <3