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Overall a really solid app — no major issues and it integrates smoothly into our workflow. Would love to see a bulk edit option added for collection facets, as that would save a lot of time managing larger catalogs. Our TAM Elias has been incredibly helpful and supportive throughout our experience.
App is a bit clunky to use at times, with unexpected errors popping up when trying to apply changes. Most of the time, redoing the action solves it but nonetheless, it's time consuming. Algolia dashboard is quite useful and has lots of features/capabilities for nuanced execution. Algolia staff and support are super helpful (shout out to our TAM Elias) and bring a lot of experience in helping our business optimize and execute strategy.
Algolia has made search much faster and more relevant on our store. We especially like the control over rankings, synonyms, filters, and merchandising.
App & Dashboard work a bit against each other sometimes. Support is very fast, knowledgeable and helpful tough!
Nous avons opté pour algolia, en pensant que le cout en vaudrait la peine. Quelle erreur, c'est un grouffre financier, qui en plus de bugger souvent, n'est pas du tout fonctionnel. SAV inexistant en plus, ou ils vous facturent toutes demande. Je ne parle pas des produits non suivi tel les cartes cadeaux qui n'apparaissent pas dans la recherche, de mes produits bunddles également disparu. Traduction du moteur de recherche également complètement HS. Bref fuyez loin de cette application, vous trouverez de bien meilleur option à plus de 10 fois moins..
We had and issue with our staging environment not being able to reindex. After speaking with our TAM and entering a ticket our issue was resolved in a day. I am very pleased with the continuing communication and the speed in which it was resolved.
The on-boarding process is basically non-exist. I installed the app via. app store, and all you get is a page with a "Get started" button. Clicked on the button and being redirected to a account register page, after the registration, being redirected back to Shopify app admin page, nothing happens. I refreshed the page, now It is asking credentials such as API keys, which I never been informed about. I didn't even know my account was successfully created or not.
Already here, I stopped using the app. If the start phase is this difficult and not userfriendly, how can I expect the UI and features in the app are userfriendly?
Thank you for sharing your feedback, and we apologize for the frustrating onboarding experience. We're always looking to improve and would appreciate the chance to better understand what went wrong. If you're open to it, please submit a support ticket so we can assist directly.
In case it helps, we also offer a quick Academy walkthrough of the initial setup here: https://academy.algolia.com/training/49002106-065c-11ef-8d28-02c06323a01b/overview
It is definitely not a straight forward implementation which requires support and that is pretty much none-existent unless you commit to min $12,000 USD a year.
Terrible support with pay as you go plan. We have tickets over 20 days old not answered.
Thank you for your review. We apologize for the initial delay. I see that a member of our team is speaking to you on the case. from what we can see some of the questions you had are resolved and we are hopefully making some good progress on your further questions.
Algolia is a powerhouse when it comes to search functionality. The robust customization options allow for highly tailored search results that enhance user experience and drive conversion. Their customer success team has been incredibly supportive throughout our integration, providing valuable insights and guidance to help us maximize the platform's potential. Algolia is a valuable asset for any DTC brand committed to improving their e-commerce search experience.
Love this app! Tons of flexibility around ranking factors, using tags or metafields. We also have enjoyed using the dynamic re-ranking feature which boosts our products based on CTR and CVR
